Tim Kretchmer
New Prague,MN
Summary
Accomplished Franchise Owner and Process Development Technician with a proven track record at 3M and MN Alloy Wheel Repair. Excelled in operations management and relationship building, significantly enhancing customer satisfaction and business growth. Expert in identifying process improvements and leading teams to exceed production targets, demonstrating exceptional service quality assurance and business planning skills.
Overview
40
40
years of professional experience
Work History
Franchise Owner
MN Alloy Wheel Repair
09.2002 - 09.2024
- Responsible for all aspects of franchise ownership
- Balanced competing priorities effectively, including personnel management, budget oversight, and customer service excellence to ensure smooth delivery operations at all times.
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
- Established and nurtured working relationships with dealers, body shops and retail customers
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Process Development Technician
3M
02.1993 - 08.2001
- Collaborated with engineers, providing valuable technical input for optimized product designs.
- Played a key role in patent application submissions by thoroughly documenting innovative design elements throughout the development process.
- Contributed to successful product launches by meticulously following established development protocols.
- Identified mechanical problems and determined best solutions for correction.
- Performed in-depth troubleshooting to diagnose and resolve range of mechanical failures.
Production Supervisor
Thin Film Technology
09.1984 - 09.1989
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
Education
No Degree - Business Management
Mankato State University
Mankato, MN2 Year Program - Automotive Collision Repair
Mankato Vo Tech
Mankato, MN05-1979
Skills
- Relationship building
- Customer relations
- Operations management
- Brand compliance
- Service quality assurance
- Small business operations
- Business planning
Timeline
Franchise Owner
MN Alloy Wheel Repair
09.2002 - 09.2024
Process Development Technician
3M
02.1993 - 08.2001
Production Supervisor
Thin Film Technology
09.1984 - 09.1989
No Degree - Business Management
Mankato State University
2 Year Program - Automotive Collision Repair
Mankato Vo Tech
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