Marcus Waters
Pensacola,FL
Summary
To become part of a team. I am a fast learner and always opened minded to learning new things To improve my job skills.
Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation.
Overview
28
28
years of professional experience
Work History
Franchise Owner
Snap-On Tools
04.2023 - 04.2026
- Purchased already running Snap-On franchise.
2nd Franchise Mgr.
Snap-On Tools (Snap Two It with Kim Pearson)
08.2010 - 04.2023
- Responsibilities include, running a full franchise, communicating with 400+ customers' needs and payments, Banking, bills, and Taxes for business, and maintain work truck.
Wind turbine tech
G.E. Wind Energy
07.2008 - 10.2008
Crane operator
Bender Ship Building
01.2008 - 04.2008
- Fork lifter operator
- Certified in both areas
Auto Tech
Sandy Sansing Chevrolet
08.2002 - 01.2008
- Necessary to replace or rebuild motors
- Complete forms explaining cause and correction of customer's complaint
- Completed all assigned test given to me to advance in my field of work
- Completed many repairs (software & hardware) on computers in the shop as a helping hand to the I.T. tech
- Responsible for having keys to shop, showroom, office and lockbox's
Manager, Clerk
G.F.S.W.(Conoco)
07.2001 - 08.2002
- Responsibilities include but not limited to: Opening and closing of store Ordering merchandise, upkeep of store and equipment, customer relations and handling of money and banking.
Auto Tech
Pete Moore Chevrolet
11.1997 - 01.2001
- Job abilities include but not limited to: Customer relations, automotive engine repair and/or rebuild.
- Was given the responsibility to train incoming employees in this field of work.
Education
High School Diploma - GED
George Stone Center
Pensacola, FLcomputer software and hardware
ITT Tech
Mobile, ALSkills
- Franchise management
- Customer relationship management
- Sales strategy
- Financial analysis
- Inventory control
- Team leadership
- Problem solving
- Effective communication
- Time management
- Negotiation skills
- Employee training
- Conflict resolution
- Operational planning
- Supply chain optimization
- Small business operations
- Hiring and staffing
- Financial planning
- Business marketing
- Social media control
- Business management
- Regulatory compliance
- Relationship building
- Sales management
- Strategic planning
- Budget administration
- Customer relations
- Staff hiring
Timeline
Franchise Owner
Snap-On Tools
04.2023 - 04.2026
2nd Franchise Mgr.
Snap-On Tools (Snap Two It with Kim Pearson)
08.2010 - 04.2023
Wind turbine tech
G.E. Wind Energy
07.2008 - 10.2008
Crane operator
Bender Ship Building
01.2008 - 04.2008
Auto Tech
Sandy Sansing Chevrolet
08.2002 - 01.2008
Manager, Clerk
G.F.S.W.(Conoco)
07.2001 - 08.2002
Auto Tech
Pete Moore Chevrolet
11.1997 - 01.2001
High School Diploma - GED
George Stone Center
computer software and hardware
ITT Tech