Kimberly Kohl
Primrose School of West Fishers
NOBLESVILLE,IN
18
years of professional experience
1
Certification
Results-driven Business Consultant and Operations Leader with 19+ years of experience helping organizations improve operational performance, strengthen business processes, manage complex initiatives, and achieve sustainable growth. Proven expertise in business operations, strategic planning, financial management, process optimization, performance improvement, organizational development, change management, and stakeholder engagement. Entrepreneurial leader with extensive experience owning and operating multi-site businesses, managing multimillion-dollar capital initiatives, developing high-performing teams, overseeing budgets and vendors, implementing technology solutions, and ensuring regulatory and operational compliance. Skilled at assessing business challenges, identifying opportunities for improvement, developing practical solutions, and partnering with leaders and teams to execute strategies that improve productivity, customer experience, operational efficiency, and financial performance. Recognized for combining strategic thinking with hands-on operational leadership to translate business objectives into measurable results. Experienced in coaching teams, managing competing priorities, mitigating risk, optimizing resources, and leading organizational change in fast-paced, customer-focused environments.
Work History
FRANCHISE OWNER / OPERATOR
10 Years 3 Months- Founded, launched, and scaled a successful private preschool operation, managing business strategy, financial planning, staffing, marketing, customer relationships, compliance, and day-to-day operations.
- Provide strategic and operational leadership for a private education franchise, overseeing business performance, financial management, employee development, customer experience, compliance, vendor relationships, and continuous improvement initiatives.
- Provide strategic business leadership and operational oversight, translating organizational goals into actionable plans focused on growth, profitability, service quality, employee performance, and operational efficiency.
- Led complex capital and operational initiatives valued at $1M–$3M, overseeing business requirements, budgeting, resource allocation, vendor relationships, risk management, scheduling, and execution, achieving 95% on-time completion rate.
- Develop and execute marketing, enrollment, customer experience, and business-development initiatives designed to support revenue growth and market competitiveness.
- Developed and implemented standardized business processes, workflows, operating procedures, and staffing strategies to enhance operational consistency and scalability.
- Negotiate and manage strategic vendor relationships, evaluating service levels, pricing, contracts, and business requirements to control costs and improve operational value.
- Lead and coach cross-functional teams of 10–25 employees, strengthening accountability, collaboration, employee development, and operational execution.
- Managed budgets, expenses, vendor relationships, and resource allocation to ensure financial objectives and operational sustainability.
- Developed and implemented standardized business processes, workflows, operating procedures, staffing strategies, forecasting models, and performance-management practices to improve consistency and scalability.
- Partner with employees, customers, vendors, franchise leadership, and community stakeholders to resolve business challenges and maintain strong long-term relationships.
- Lead organizational change initiatives, ensuring employees understand new processes, systems, expectations, and performance objectives.
- Maintain compliance with regulatory, licensing, health and safety, and franchise standards while integrating compliance requirements into daily business operations.
- Apply Agile and predictive project management practices to improve execution, accountability, resource utilization, and business outcomes.
FRANCHISE OWNER / OPERATOR
18 Years 3 Months- Provide entrepreneurial and strategic leadership for a franchise operation, managing business growth, facility development, technology transformation, financial resources, people, compliance, and operational performance.
- Directed the planning, development, construction, and launch of an 11,000-square-foot childcare facility, managing budgets, vendors, schedules, resources, risks, regulatory requirements, and operational readiness.
- Provided business consulting leadership across operations, financial management, staffing, customer experience, technology, compliance, marketing, and organizational development to enhance overall performance.
- Led enterprise operational and technology transformation initiatives, including CRM SaaS implementations, IT infrastructure modernization, POS deployments, cloud-based monitoring systems, and security enhancements.
- Evaluated business processes and technology capabilities to identify opportunities to improve efficiency, reliability, business continuity, and employee productivity.
- Managed large-scale facility modernization and capital improvement initiatives, including renovations, FF&E upgrades, brand refresh projects, and exterior improvements.
- Oversaw financial planning, budgeting, purchasing, vendor management, resource allocation, and cost-control activities across multiple concurrent initiatives.
- Developed operational policies, procedures, and performance standards to improve consistency, accountability, compliance, and service delivery.
- Led recruiting, onboarding, employee development, performance management, and workforce planning to build capable and engaged teams.
- Established relationships with employees, families, vendors, franchise leadership, regulatory agencies, and community partners to foster collaboration and support franchise objectives.
- Directed regulatory compliance, accreditation, quality assurance, and operational governance initiatives involving state licensing, health and safety requirements, Cognia accreditation, and franchise operational standards.
- Conducted operational audits and performance reviews to identify risks and gaps, leading to implementation of corrective and preventive actions that strengthened operational integrity.
- Implemented continuous improvement initiatives designed to enhance productivity, customer experience, service quality, and long-term business sustainability.
Education
Master's Degree - Education
Bachelor's Degree - Educational Leadership and Management
Skills
Business consulting
Performance improvement
Business Performance Improvement
Franchise Management
Strategic planning
Process Optimization
Operational assessments
Budget management
Cost control
Change Management
Technology & Business Transformation
Project & Program Management
Team Leadership
CRM/SaaS Platforms
POS Systems
Cloud-Based Business Systems
Business Reporting & Analytics
Compliance Oversight
Digital Transformation
Project management
Leadership Coaching & Team Development
Customer Experience Improvement
Stakeholder Relationship Management
Vendor & Contract Management
Risk Management & Mitigation
Business analytics
Organizational Development
Certification
Complete Risk Management, Microsoft Project 2016 – Advanced Training, PMBOK Guide – Seventh Edition, Project Lifecycle Management, Organizational Planning, Risk Assessment & Mitigation, Scheduling & Resource Coordination, Continuous Process Improvement
Timeline
FRANCHISE OWNER / OPERATOR
Primrose School at Fishers Station
07.2016 - CurrentRead More
FRANCHISE OWNER / OPERATOR
Primrose School of West Fishers
07.2008 - CurrentRead More
Wright State University
Bachelor's Degree from Educational Leadership and Management
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Marygrove College
Master's Degree from Education
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