A’Kalis McClain
New Orleans,LA
Summary
Dynamic professional with a proven track record at Sage Hospitality, excelling in audit reporting and team collaboration. Recognized for enhancing financial controls through meticulous attention to detail and effective decision-making. Committed to driving operational efficiency and delivering exceptional customer experiences across diverse roles in the hospitality industry.
Overview
4
4
years of professional experience
Work History
Overnight Auditor
Sage Hospitality
01.2024 - Current
- Assisted in preparing audit documentation and reports to support financial analysis.
- Collaborated with team members to ensure compliance with internal policies and regulations.
- Learned auditing software tools, enhancing efficiency in data collection and analysis processes.
- Participated in risk assessments to identify potential areas for improvement in financial controls.
Front Desk Agent
Marriott
New Orleans, LA
01.2024 - 01.2025
- Managed front desk operations, ensuring smooth check-in and check-out procedures.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
- Processed reservations and cancellations using property management software efficiently.
- Coordinated communication between departments to resolve guest issues promptly.
Valet Supervisor
PMSI
New Orleans, LA
11.2022 - 01.2025
- Supervised daily valet operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored team members on best practices for vehicle handling and parking procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for guests.
- Coordinated schedules to optimize staff coverage during peak hours, maintaining service standards.
Crew Leader
Adventure Quest Laser Tag
New Orleans, LA
10.2021 - 01.2024
- Supervised daily operations to ensure exceptional customer experiences during laser tag sessions.
- Trained and mentored new crew members on equipment use and safety procedures.
- Coordinated event logistics, including group bookings and game setup, to enhance guest satisfaction.
- Implemented process improvements for efficient game turnarounds, maximizing facility usage.
Education
Radiology
Riverdale High School
New Orleans, LASkills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
Timeline
Overnight Auditor
Sage Hospitality
01.2024 - Current
Front Desk Agent
Marriott
01.2024 - 01.2025
Valet Supervisor
PMSI
11.2022 - 01.2025
Crew Leader
Adventure Quest Laser Tag
10.2021 - 01.2024
Radiology
Riverdale High School