Summary
Overview
Work History
Education
Skills
Professional Development And Interests
Certifications And Tools
Languages
Timeline
Generic

Akanksha Kumari

Omaha,NE

Summary

Results-driven Implementation Specialist with 3+ years of experience in project coordination, client engagement, and financial technology integration. Skilled at leading cross-functional teams, managing complex client implementations, and optimizing operational workflows. Adept at balancing multiple priorities in fast-paced environments with a proactive, solutions-focused mindset. Currently leading implementation initiatives at Fiserv and seeking to advance into a senior role to drive strategic projects and enhance organizational performance.

Overview

12
12
years of professional experience

Work History

Implementations Professional

Fiserv
01.2023 - Current
  • Manage end-to-end onboarding and implementation of financial technology solutions for clients, ensuring delivery meets expectations and deadlines.
  • Lead discovery and requirements gathering sessions to understand business needs, document functional specifications, and configure systems accordingly.
  • Administer and maintain Quickbase systems, troubleshoot user issues, and act as primary Quickbase administrator.
  • Oversee project lifecycle using Clarity and ServiceNow tools; manage project open/close cycles, task prioritization, and milestone tracking.
  • Collaborate cross-functionally as a liaison between programmers and analysts, ensuring clarity of business and technical requirements.
  • Perform research and evaluation of project requests, assign to appropriate developers, and track execution progress.
  • Configure and test Deposit Solutions modules including Branch Capture, Merchant Capture, ATM/ITM Capture, Mobile Capture, and Returns processing.
  • Maintain thorough documentation of setup activities, configurations, deadlines, and system changes to ensure compliance and audit readiness.
  • Conduct peer reviews and complete preflight checklists to validate setups before moving into production environments.
  • Coordinate with internal teams and clients to validate final outputs and deliver compliant, functional configurations.
  • Mentor new team members and support onboarding through documentation and knowledge-sharing sessions.
  • Ensure all implementation practices meet internal quality standards and external regulatory requirements.

Business Development Manager

MIT Pune
01.2014 - 03.2015
  • Managed client relationships and internal teams to drive strategic marketing and business development campaigns.
  • Facilitated CRM system enhancements in collaboration with software vendors to align with institutional goals.

Marketing Executive

Zaro Education
06.2013 - 12.2013
  • Executed targeted marketing programs and events, increasing customer traffic and organizational visibility.
  • Produced technical and promotional content across multiple platforms to support branding and outreach efforts.

Education

Bachelor of Technology - Electronics & Electrical Engineering

Kalinga Institute of Industrial Technology
Bhubaneshwar
01.2013

Diploma - Electronics & Communication Engineering

K.K. Polytechnic
Dhanbad
01.2010

Skills

  • Client onboarding management
  • Cross-team communication
  • Functional documentation proficiency
  • Proficient in CRM systems
  • Efficiency improvement and compliance
  • Experience with API development tools
  • API documentation tool
  • Proficient in Notion
  • Project management expertise
  • Client requirement analysis
  • Analytical reporting

Professional Development And Interests

  • Mentoring junior students in STEM and project-based learning
  • Personal project: Developed a concept for a Social Media Content Scheduler
  • Ongoing self-learning in product implementation strategies and agile methodologies

Certifications And Tools

  • Salesforce Platform Fundamentals
  • API Testing with Postman
  • Project Tracking: ZenTao, Notion
  • Microsoft Office Suite, CRM Tools

Languages

Hindi
Full Professional
English
Full Professional

Timeline

Implementations Professional

Fiserv
01.2023 - Current

Business Development Manager

MIT Pune
01.2014 - 03.2015

Marketing Executive

Zaro Education
06.2013 - 12.2013

Bachelor of Technology - Electronics & Electrical Engineering

Kalinga Institute of Industrial Technology

Diploma - Electronics & Communication Engineering

K.K. Polytechnic

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