Summary
Overview
Work History
Education
Skills
Certification
Trailblazer
Timeline
Generic

Akarsha

Frisco,USA

Summary

Salesforce Certified Developer and Administrator with 4+ years of experience designing and implementing solutions on Salesforce CRM, leveraging Sales, Service, Marketing, and Community Clouds. Skilled in customizing Salesforce applications to improve business efficiency and user experience, with expertise in automating workflows, improving user efficiency by 25%, and enhancing data accuracy by 30%. Profound knowledge of all phases of SDLC, including planning, requirement analysis, development, testing, deployment, and post-implementation support. Proficient at creating roles, profiles, and custom objects while configuring permissions and implementing security rules. Experienced in designing custom formula fields, workflows, and validation rules to meet organizational needs. Proven ability to execute and optimize processes for data extraction, synchronization, transformation, data loading, monitoring, scheduling, and reporting in a cloud computing environment. Expertise in Salesforce standard objects like Accounts, Contacts, Opportunities, and Campaigns. Strong background in customizing dashboards and reports to support data-driven decisions. Ability to effectively communicate technical issues and resolve them effectively. Self-motivated team player with excellent leadership and interpersonal skills, able to work across all organizational levels and independently.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesforce Developer/Admin

Capital One
10.2021 - Current
  • Led end-to-end Salesforce project implementations, including requirements gathering, design, configuration, customization, user testing, deployment, and post-implementation support.
  • Designed and developed Lightning Apps using the Lightning App Builder, Lightning Web Components, and the Lightning Design System to enhance user interfaces and functionality.
  • Streamlined scheduling and tracking by creating a calendar view using Lightning Web Components, increasing user productivity, and reducing manual effort by 75%.
  • Reduced customer data errors by 30% through the implementation of validation rules and automated data cleansing workflows, boosting operational efficiency.
  • Customized Salesforce solutions through Apex Classes, Batch Classes, Controllers, Visualforce Pages, Triggers, and SOQL/SOSL queries, achieving tailored solutions for complex business needs.
  • Integrated Salesforce with external systems using REST and SOAP APIs, improving interoperability, and enabling seamless data transfer across platforms.
  • Executed large-scale data migrations using Salesforce Data Loader, ensuring 100% data accuracy while handling over 50,000 records.
  • Experienced in migrating data into the Salesforce application using the Apex Data Loader and Data Import Wizard.
  • Involved in the CI/CD pipeline work, implemented Sonar scans, and utilized GIT for version control, ensuring efficient deployment and code quality.
  • Designed and configured roles, profiles, users, secure sharing rules, role hierarchies, and automated security settings, ensuring robust access control and data visibility across organizational levels based on role hierarchy using Owner-Based, Criteria-Based, and Apex Managed Share.
  • Expert in creating, customizing, and analyzing custom reports and dashboards on standard and custom objects for management and various business unit personnel in order to provide detailed information on important performance metrics.
  • Maintained the data ingestion process between Salesforce, Snowflake, and OneLake, ensuring data integrity and accuracy.
  • Worked with AWS technologies (EC2, S3, EMR) for data storage and processing; monitored EMR logs, and ensured smooth job execution.
  • Designed and implemented a robust data model using Lookup, Master-Detail, and Junction Objects for complex entity relationships.
  • Configured and created Record Page Layouts, Custom Tabs, Validation Rules, Approval Processes, Workflows, and Auto-Response Rules for automating business logic.
  • Deployed components across environments using Change Sets and the Force.com migration tool.
  • Worked on XML/JSON parsing and mapping the XML/JSON string into the object entities for integration.
  • Exposed to Databricks and Airflow, DAGs.

Salesforce Developer

Fourleaf Partners
07.2021 - 09.2021
  • Involved in requirements gathering with multiple project managers to better customize and utilize the full functionality of the Salesforce CRM solution.
  • Designed and developed reusable Lightning Components, Visualforce Pages, and Salesforce Lightning applications using the Lightning Component Framework, resulting in a 20% reduction in navigation time and improving UI consistency.
  • Implemented Salesforce Marketing Cloud to automate email campaigns, increasing campaign success rates, and streamlining marketing processes for enterprise-level operations.
  • Automated lead routing workflows enable faster lead assignment and increase sales team productivity by 15%.
  • Designed and deployed Apex classes, triggers, and controllers for functional needs, utilizing SOQL queries, and building custom workflows, validations, and formula fields to enhance application flexibility.
  • Generated different reports and dashboards, such as standard summary and matrix, for quarterly and half-yearly sales.
  • Provided hands-on training to cross-functional teams, accelerating transitions to the Salesforce Lightning framework and resolving day-to-day support issues, with updates tracked through JIRA.
  • Followed CI/CD practices for seamless deployments using the Force.com Migration Tool, ensuring efficient version control and application delivery.
  • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
  • Knowledge of AMP Script logic and leveraging assets to build and deploy email campaigns.

Salesforce Administrator/Developer

Stack Nexus
01.2019 - 12.2019
  • Designed and developed dynamic Visualforce pages, Apex triggers, and controller classes to support key business requirements, improving user experience and functionality.
  • Improved data accuracy by 30% by implementing validation rules, automation workflows, and data cleansing during data migration using Data Loader or Import Wizard.
  • Performed Salesforce administration by configuring roles, profiles, sharing rules, security settings, and field-level security to ensure data protection and organizational hierarchy compliance.
  • Designed data models with Lookup, Master-Detail, and Roll-Up Summary fields to handle complex entity relationships and aggregate parent-child data effectively.
  • Administered Salesforce, including managing users, roles, profiles, page layouts, and dashboards, ensuring seamless operation and robust reporting capabilities.
  • Developed Lightning Process Builder flows, email templates, and inbound emails using Visualforce to meet diverse client requirements.
  • Leveraged SOQL and SOSL for efficient data manipulation, and built custom objects, formula fields, and automation processes to enhance application flexibility.
  • Participated in training sessions and provided support to end users, ensuring smooth transitions and adoption of new Salesforce features and processes.
  • Designed dynamic, cross-browser-compatible pages using HTML and CSS, improving front-end aesthetics and functionality.
  • Tested, debugged, and resolved production issues, maintaining clean, accurate, and reliable data across Salesforce environments.

Education

Master of Science -

University of Missouri
Kansas City, MO
05.2021

Bachelor of Technology -

Jawaharlal Nehru Technological University
Kakinada, India
04.2019

Skills

  • Einstein Analytics, Pardot, Salesforce1 Mobile
  • Apex, Visualforce, Lightning Web Components
  • JavaScript, HTML, CSS, Java, C, SOQL, SOSL, SQL
  • Git, ANT Migration Tool, Workbench, Jenkins, Change Sets
  • Data Loader, Data Import Wizard, Data Export
  • Postman, Cloud-AWS, EC2, EMR, Databricks, Airflows, and Dags

Certification

  • Salesforce Certified Administrator, 05/21
  • Salesforce Certified Platform Developer, 09/21

Trailblazer

https://www.salesforce.com/trailblazer/ayedla4

Timeline

Salesforce Developer/Admin

Capital One
10.2021 - Current

Salesforce Developer

Fourleaf Partners
07.2021 - 09.2021

Salesforce Administrator/Developer

Stack Nexus
01.2019 - 12.2019

Master of Science -

University of Missouri

Bachelor of Technology -

Jawaharlal Nehru Technological University

Similar Profiles

CREATE PROFILE
Akarsha