Akash Goswami
PNC Bank
Plainfield,IL
1
Certification
10
years of professional experience
Product Owner and Technical Product Lead with 14+ years delivering enterprise platforms in banking and healthcare. Currently owns commercial lending and loan-origination integrations at PNC Bank, delivering 15+ end-to-end integrations a year across core banking systems with successful Day-1 go-lives. Skilled at turning business needs into prioritized backlogs, API contracts, and multi-system release plans, working with architects, engineers, and business stakeholders. PMP, SAFe POPM, and SAFe Agilist certified, with hands-on GenAI program experience.
Work History
Technical Product Lead (Technical Product Owner)
1 Year 7 Months- Own the product backlog for commercial lending and loan-origination system integrations, leading API, data, and platform workstreams across core banking systems.
- Deliver 15+ end-to-end banking integrations annually, each reaching Day-1 go-live with all critical features.
- Managed backlogs for two teams in Jira and Confluence, authored 20+ epics and 100+ user stories across UI and backend, and facilitated grooming, sprint planning, and demos.
- Led PI planning, built PI and sprint backlogs, and proactively managed risks, blockers, and cross-team dependencies.
- Partner with architects to evaluate microservices vs. monolithic designs, event-driven patterns, API gateway models, and synchronous vs. asynchronous integration for lending platforms.
- Drove technical design reviews, defined API contracts, and sequenced integrations for multi-system deployments.
GenAI Program Manager
4 Months- Led the GenAI Center of Excellence, defining scope and frameworks and taking 50+ GenAI use cases through full lifecycle deployment.
- Prioritized 250+ intake requests based on alignment with business goals and resource availability.
- Implemented AI governance guardrails and coordinated architecture reviews to ensure responsible AI development.
- Handled escalations and communicated risks in GenAI systems to enhance reliability and reduce downtime.
Product Manager
3 Months- Managed multimillion-dollar client implementations of Provider1, a cloud-based SaaS Provider Data Management platform; defined product roadmap and prioritized requirements to align with strategic goals.
- Owned UAT, Go-Live planning, and cutover planning; secured business approvals and stage-gate sign-offs for successful launch.
- Coordinated with Claims1 and PCM teams to integrate Provider portal, producing consolidated weekly and monthly status reports and release notes to track progress.
Technology Project Manager
1 Year 10 Months- Managed Clinical and Medicaid program of mid-to-large projects ($2M–$15M annually), delivering Predictal, a new UM and CM platform on PEGA, Kafka, and Teradata.
- Led end-to-end delivery of 40+ production releases and 6 major go-lives.
- Managed budgets for 6 projects ($3M–$12M), achieving 90% forecast accuracy.
- Built and led team of 5 Project Managers to transition from waterfall to SAFe and hybrid delivery, tracking sprint deliverables, demos, and UAT across 30+ Scrum teams.
- Created a Jira dashboard to track risks, dependencies, and blockers, used in Scrum of Scrums and PO sync meetings.
- Mapped 500+ capabilities and features to business objectives, creating project- and sprint-level timelines with PMs, POs, and Epic Owners; conducted ROAM risk analysis.
Product Owner, Business Intelligence
3 Years 3 Months- Functioned as a client-facing BI product owner, wrote user stories, report specifications, and business logic, and acted as a liaison between development teams and clients.
- Established BI frameworks, managed data loads and recurring reporting jobs, and led data exploration and report testing to ensure data accuracy and reliability.
- Prioritized product backlog to align stakeholder needs with business objectives and delivery roadmaps.
- Defined user stories and acceptance criteria to guide development, testing, and release readiness.
- Collaborated with engineering, QA, and business teams to refine requirements and resolve delivery risks.
Scrum Master
3 Years 1 Month- Led 6–8 concurrent projects ($30K–$2M), implemented SAFe, coached 8 Scrum teams to enhance collaboration and alignment.
- Facilitated 50+ SAFe and Scrum events (including PI planning) and 100+ team ceremonies, conducted 10 monthly agile maturity assessments to identify areas for improvement.
- Coached team members on Agile practices, improving estimation, accountability, and continuous improvement.
Education
M.S. - Information Systems
GPA: 4.0/4.0
B.E. - Electronics
Skills
Product: Product Ownership
Backlog prioritization
Epics & User Stories
Requirement management
(Go-Live
UAT
Release) Planning
Backlog prioritization
Product planning
Product metrics.
API Management
Domain & Technical: Commercial Lending
Loan Origination Systems
Core Banking Integration
API design
Microservices
Event-Driven Architecture
API Gateway
Delivery: SAFe
Scrum
Kanban
PI Planning
Risk management
Agile Coaching
Program Management
Tools: Co-Pilot
Visual Studio
Jira
Confluence
Figma
Digital.ai Agility
MS Project
Visio
SQL (Oracle
SQL Server
Teradata)
Cognos
Tableau
Azure
Linkedin Profile
Accomplishments
- Lead a team of 12 Product Owners, BSAs, and Scrum Masters: performance reviews, career coaching, mentorship.
- Practice Lead, Agile Community of Practice, CitiusTech (2018–2024): trained and coached 100+ consultants in Scrum, Kanban, and SAFe; received the CitiusTech Impact Award (2021).
- PMI Mentoring Program: completed a 6-month GenAI research program on AI for project management.
Certification
- PMP (Project Management Institute)
- SAFe POPM (2021)
- SAFe Agilist & Lean Portfolio Manager (2022)
- SAFe Advanced Scrum Master (2021)
- SAFe 5 DevOps Practitioner (2023)
- ICAgile Coach (2022)
- Generative AI Overview for Project Managers, PMI (2023)
- Microsoft Azure Fundamentals AZ-900 (2020)
- Certified Scrum Master (2017)
Earlier Experience:
- Business Analyst, TEKsystems (2016)
- Graduate Research & Teaching Assistant, Illinois State University (2014–2016)
- Software Engineer / System Analyst, Accenture Services, Bangalore (2011–2013)
Awards
Received the CitiusTech Impact Award (2021)
Timeline
Technical Product Lead (Technical Product Owner)
PNC Bank
03.2025 - CurrentRead More
GenAI Program Manager
Cigna Healthcare
11.2024 - 03.2025Read More
Product Manager
Simplify Healthcare
08.2024 - 11.2024Read More
Technology Project Manager
CitiusTech (Client: Highmark Health Solutions)
09.2022 - 07.2024Read More
Product Owner, Business Intelligence
Highmark Health
06.2019 - 09.2022Read More
Scrum Master
Highmark
05.2016 - 06.2019Read More
Rajiv Gandhi Technical University
B.E. from Electronics
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Illinois State University
M.S. from Information Systems
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