Akasha Brown
Summary
Cashier with over 4 years of experience in customer service and POS systems, known for punctuality and reliability. Demonstrated ability to work collaboratively in fast-paced environments while maintaining attention to detail. Eager to leverage strong communication and teamwork skills to contribute to a dynamic team. Ensure that every customer is served in a friendly, professional, and timely manner. This includes taking phone orders, greeting customers as they enter the restaurant, processing customer orders through the POS system, and notifying the kitchen staff of any special requests. Eager to learn quickly and work diligently, consistently meeting deadlines and exceeding expectations in a collaborative environment.
Energetic and detail-oriented individual with knack for organization and communication. Possesses foundational knowledge in medical billing processes and proficient in utilizing billing software and managing patient records. Committed to delivering accurate billing services and ensuring seamless patient experience.
Overview
6
6
years of professional experience
Work History
Patient Billing Representative
Albany Medical Center
09.2024 - Current
- Developed an efficient system for organizing and tracking outstanding claims, leading to quicker reimbursement times from insurers.
- Managed sensitive patient data securely, adhering to HIPAA guidelines and maintaining strict confidentiality at all times.
- Prepared financial reports for management review, highlighting trends in revenue generation and areas for improvement.
- Provided exceptional customer service to patients, addressing billing inquiries promptly and professionally.
- Monitored daily claim submissions to identify errors or potential issues, taking corrective action as needed for timely processing.
- Enhanced customer satisfaction with prompt resolution of billing disputes, addressing concerns professionally and empathetically.
Cashier
Wendys
02.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Party City
10.2020 - 10.2021
- Provide excellent customer service while demonstrating strong product knowledge
- Assist customers with finding merchandise to best suit their liking
- Scan and bag all guest items efficiently, neatly, and in compliance with Party City standards and best practices
- Cash register ringing & general cash handling
- Provide feedback to management on all products, inventory losses, scanning errors, and general issues
- Restock sales floor with current merchandise and updated signage for promotions
- Organized racks and shelves to maintain store's visual appeal
Counselor
Manhattanville Center
01.2019 - 07.2019
- Ensured children's safety through accurate recordkeeping and maintaining a safe environment
- Helped facilitate drills that developed children's basketball skills
- Chaperoned trips to an array of locations in and outside of New York City
- Fostered strong relationships with the senior counselors and reported any notable concerns or incidents
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Education
Not Completed -
Morrisville State College
Morrisville, Ny05.2024
High School Diploma -
NYC Charter High School For Architecture, Engineering & Construction Industries
Bronx, NY06.2022
Skills
- Punctual
- Reliable
- POS systems
- Communication
- Customer service
- Motivated
- Teamwork
- Attention to detail
- Financial counseling
- Insurance verification
- HIPAA compliance
- Patient account management
Additionalinformation - Activities
- Book Club, Member/ Executive board
- Yearbook Committee
Timeline
Patient Billing Representative
Albany Medical Center
09.2024 - Current
Cashier
Wendys
02.2022 - 08.2024
Sales Associate
Party City
10.2020 - 10.2021
Counselor
Manhattanville Center
01.2019 - 07.2019
Not Completed -
Morrisville State College
High School Diploma -
NYC Charter High School For Architecture, Engineering & Construction Industries
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