Tamika McDuffy
Apple Valley,CA
Summary
Competent Patient Billing Representative with 25 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
15
15
years of professional experience
Work History
Patient Billing Representative
LaVie Care Center
03.2021 - 06.2024
- Supported patients'' understanding of their bills by clarifying complex medical terminology and explaining charges in a compassionate manner.
- Managed sensitive patient data securely, adhering to HIPAA guidelines and maintaining strict confidentiality at all times.
- Prepared financial reports for management review, highlighting trends in revenue generation and areas for improvement.
- Provided exceptional customer service to patients, addressing billing inquiries promptly and professionally.
- Established positive relationships with insurance company representatives, facilitating effective communication during the claim resolution process.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Medical Administrative Assistant
Dr. Makala Reddy
04.2009 - 08.2021
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Medical Coding
Redlands Adult School
Redlands, CA02-2002
Medical Assistant
National University
La Jolla, CA10-1991
Skills
- HIPAA Compliance
- Teamwork and Collaboration
- Customer Service
- Insurance claims processing
- Multitasking and Organization
- Data Entry
- ICD-10 Coding
- Medical Terminology
- Medicare and Medicaid process
- Insurance Verification
Timeline
Patient Billing Representative
LaVie Care Center
03.2021 - 06.2024
Medical Administrative Assistant
Dr. Makala Reddy
04.2009 - 08.2021
Medical Coding
Redlands Adult School
Medical Assistant
National University
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