Melissa Brathwaite
Richmond
Summary
Experienced in medical billing and claims processing, demonstrating proficiency in utilizing medical software applications to manage patient accounts. Successfully processed payments and followed up with insurance companies on unpaid claims, ensuring compliance with HIPAA regulations throughout all interactions. Collaborated effectively with team members to meet project deadlines while training new employees to enhance overall productivity. Proven ability to analyze account information for accuracy and reconcile discrepancies in patient billing.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Patient Billing Representative
MD Anderson Cancer Hospital
Houston
04.2018 - Current
- Utilized medical software applications to process claims and payments.
- Processed credit card and check payments for patient bills.
- Followed up with insurance companies regarding unpaid or denied claims.
- Entered data into the computer system accurately and efficiently.
- Reviewed patient billing accounts and tracked outstanding payments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Analyzed account information to ensure accuracy of data entry into system.
- Reconciled patient accounts by verifying charges against documentation.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Bachelor of Science - Health Administration
Monroe College
Bronx, NY 06.2009 - 05.2011
Skills
- Claims processing
- Medical billing
- Data entry
- Payment reconciliation
- Employee training
- Payment posting
- Patient billing
- Verbal and written communication
- Proficiency in EPIC
- HIPAA compliance
- Patient account management
- Customer service
- Team collaboration
Certification
CRCR Certified
Timeline
Patient Billing Representative
MD Anderson Cancer Hospital
04.2018 - Current
Bachelor of Science - Health Administration
Monroe College
06.2009 - 05.2011