Akasha Josephson

Manage client programs for high behavior individuals in a group home setting, while maintaining 245D standards.

●Handle scheduling of 13+ staff

●Do all preformance based counseling with staff

●Manage all financials within the home

●Handle all appointment scheduling

●Over see all medication administration and documentation

●Over see all training done in location and yearly training

• Maintained a shift lead status, meaning I supervised the entire jail including staff when administration or a jail sargent were not present.
• Wrote daily reports and maintained logs of inmate activities and behaviors.
• Attended to feeding, housing and physical well-being of inmates.
• Conducted physical searches of prisoners and premises in search of weapons and contraband.
• Regularly conducted security and sanitation checks.
• Transported prisoners throughout facility and off-site to medical appointments and court appearances.
• Supervised and controlled behavior of up to two units of inmates that can range up to 30+ inmates per unit.
• Took custody of prisoners from arresting officers to begin processing into detention facility.
• Processed inmates by taking photographs and fingerprints.
• Maintained security and welfare of prisoners up to 100+ inmates.
• Verified identification using specialized databases and methods such as fingerprinting.
• Established positive working relationships and maintained boundaries with resident offenders.
• Supervised and controlled behavior of [Number] inmates.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Communicated with production team members about quality issues.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Monitored performance and generated reports detailing quality of product and defect rates.
• Over saw up to 25 lines of up to 6 employees each. Making sure all products where being properly packaged, labeled and sent down the line at accurate and fast rates.
• Made sure that each line had the proper product, envelopes and packaging before the line of employees began to package.
• Used computer programs to document the products I verified were being sent out.
• Operated heavy machinery inside the wear house
• Picked product for the packaging lines

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.