AKAYAH HAYDEN
Overview
4
4
years of professional experience
Work History
Logistics Customer Service - 3rd Shift
Total Quality Logistics/ TQL
Cincinnati, OH
10.2021 - 03.2023
- Managed 100-120 daily customer service calls related to logistics, ensuring timely pickups and deliveries.
- Utilized active listening and de-escalation techniques with a high sense of urgency and professionalism.
- Served as a primary point of contact for customers, sales teams, and management, effectively relaying solutions and updates through various communication channels including calls, emails, texts, Microsoft Teams, and voicemails.
- Executed data entry of customer information utilizing the LMS/Load Manager System software, alongside maintaining comprehensive summary reports in Microsoft Outlook and regularly updating tracking websites.
United Dairy Farmers/ UDF
Cincinnati, OH
12.2020 - 06.2021
- Coached 3-5 new hires in customer service skills and operational procedures involving the register and other machines.
- Offered efficient assistance and resolved guest inquiries, orders, and complaints promptly with a strong emphasis on customer satisfaction.
- Served a variety of 100 shakes/malts, cups/cones of ice cream/sherbet, sundaes, freezes, frappes, smoothies and "hand-packed" containers daily. Served fresh coffee and added ice cream to the display case.
- Managed inventory by restocking supplies and maintaining cleanliness and temperatures to safety standards.
- Consistently commended by management for accurately processing and managing multiple transactions through various registers.
Dogtown Cincinnati
Cincinnati, OH
08.2019 - 09.2020
- Supervised a team of 4 Junior Handlers; Oversaw the care and well-being of 15-25 dogs.
- Utilized Microsoft Excel to track dietary and medication records.
- Ensured a clean, safe environment for pets and documented health conditions to report to owners.
- Applied positive reinforcement techniques to promote desired behaviors in animals.
Education
High School Diploma -
Walnut Hills High School
Cincinnati, OH05.2019
College -
University of Cincinnati Blue Ash College
Cincinnati, OH05.2020
Certification - American Heart Association
Heartsaver First Aid CPR AED Program
Cincinnati, OH05.2023
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Google Docs
- Writing and Editing
- Data Entry
- Customer Service
- Problem-Solving
- Communication Skills
- Organization and Attention to Detail
Timeline
Logistics Customer Service - 3rd Shift
Total Quality Logistics/ TQL
10.2021 - 03.2023
United Dairy Farmers/ UDF
12.2020 - 06.2021
Dogtown Cincinnati
08.2019 - 09.2020
High School Diploma -
Walnut Hills High School
College -
University of Cincinnati Blue Ash College
Certification - American Heart Association
Heartsaver First Aid CPR AED Program
Similar Profiles
Jaren StarksJaren Starks
Logistics Account Executive at Total Quality Logistics (TQL)Logistics Account Executive at Total Quality Logistics (TQL)
Alessando RamirezAlessando Ramirez
Logistics Account Executive at Total Quality Logistics (TQL)Logistics Account Executive at Total Quality Logistics (TQL)
Aiden PorterAiden Porter
LTL Account Representative at Total Quality Logistics (TQL)LTL Account Representative at Total Quality Logistics (TQL)
Anna SunderlandAnna Sunderland
Sr.Accounting Specialist at Blue Cross And Blue Shiel Of Rhode IslandSr.Accounting Specialist at Blue Cross And Blue Shiel Of Rhode Island
EDWARD J DRAKEEDWARD J DRAKE
Measurement Technician at Atchafalaya Measurement Inc.Measurement Technician at Atchafalaya Measurement Inc.