Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Kai Martin

Durham,NC

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Logistics Account Executive

Total Quality Logistics (TQL)
Durham, NC
02.2024 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.

Footwear Lead

DICK'S Sporting Goods
Raleigh, NC
03.2021 - 12.2023
  • Replenished stock levels by unloading shipments from delivery trucks.
  • Greeted customers in a friendly and professional manner.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Cleaned fitting rooms after each use; removed items left behind by previous customers.
  • Provided product knowledge to customers on different styles of shoes.

Production Assistant (Freelance)

Studio Mamu
New York, NY
01.2017 - 12.2020
  • Assisted in the development of marketing strategies and campaigns.
  • Generated ideas for new products based on customer needs and industry trends.
  • Drafted user manuals detailing installation processes and safety guidelines for each product.
  • Participated in trade shows to promote company's products and services.
  • Collaborated with marketing team on developing campaigns for new product launches.

Education

Associate's - Business Management

Miller Motte College
01.2016

High school diploma -

L.N. Coakley High School
01.2015

Skills

  • Customer service
  • Account management
  • Sales strategy
  • Data analysis
  • Logistics coordination
  • Supply chain management
  • Business communication
  • Problem solving
  • Conflict resolution
  • Product knowledge
  • Excel
  • Time Management
  • Microsoft Office
  • Sales
  • Communication skills
  • Software troubleshooting
  • Organizational skills

Certification

Driver's License, 2021-10-01, 2029-04-30

Additional Information

Able to make critical decisions and solve problems, Able to delegate tasks to a team to accomplish a goal, Ability to analyze things first for the task at hand, Able to communicate my ideas in an organized fashion

Personal Information

  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer

Timeline

Logistics Account Executive

Total Quality Logistics (TQL)
02.2024 - Current

Footwear Lead

DICK'S Sporting Goods
03.2021 - 12.2023

Production Assistant (Freelance)

Studio Mamu
01.2017 - 12.2020

Associate's - Business Management

Miller Motte College

High school diploma -

L.N. Coakley High School

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