Alexandria Burnette
Durham,NC
Summary
Customer-focused professional eager to be a part of a collaborative team environment, leveraging strong interpersonal skills to enhance the overall customer experience. Ready to embrace new challenges and continuously develop expertise, ensuring alignment with organizational objectives and customer satisfaction. Passionate about delivering exceptional service and creating lasting connections that contribute to business success.
Overview
2
2
years of professional experience
Work History
Microcleaner
Controlled Contamination Services
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Perform cleaning operations under strict guidelines. Continually monitor the cleanroom cleaning procedures to ensuring all cleanings are completed promptly and correctly.
- Continuous training: cGMP training, technical skills, safety, performance improvement.
- Normal duties include but are not limited to micro-cleaning all surfaces within the controlled environment including ceilings, walls, equipment and floors.
- Follow customer standard operating procedures in precise detail including documentation.
Associate
Waffle House Restaurant
11.2024 - 09.2025
- Increased customer satisfaction by providing exceptional service at all times.
- Stocked merchandise, clearly labeling items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Receptionist
IDYL Charter School
03.2024 - 11.2024
- Greet and direct visitors, provide front-desk support, and answer high volumes of phone calls
- Perform call screening, message taking, and mail sorting
- Complete administrative tasks and assist with bookkeeping duties
- Maintain office organization and customer satisfaction.
- Assisted with administrative tasks, including filing documents and handling correspondence efficiently.
- Coordinated communication between parents, students, and faculty to support school operations.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Syringe Technician
Unit Dose Solutions
01.2024 - 03.2024
- Conducted quality checks and documentation for repackaged medication
- Completed labeling, overwrapping, and kitting in compliance with safety standards
Education
Certification - Medical Assistant
Southwestern Community College
Sylva, NC10.2025
Diploma - Agriculture
C.E. Jordan High School
Durham, NC08.2022
Skills
- Appointment Scheduling
- Salesforce
- Office 365
- Problem-solving
- Flexible and adaptable
- Active listening
- Problem resolution
- Teamwork and collaboration
- Customer Service
- Time Management
- Call Screening & Direction
- Conflict Resolution / De-escalation
- Documentation & Data Entry
- Administrative Support
- Multitasking in Fast-paced Environments
Timeline
Microcleaner
Controlled Contamination Services
09.2025 - Current
Associate
Waffle House Restaurant
11.2024 - 09.2025
Receptionist
IDYL Charter School
03.2024 - 11.2024
Syringe Technician
Unit Dose Solutions
01.2024 - 03.2024
Diploma - Agriculture
C.E. Jordan High School
Certification - Medical Assistant
Southwestern Community College