AKAYLA DERAMUS
Chelsea,AL
Summary
Experienced patient care representative. Organized Patient Service Representative with 4 years of experience in healthcare and patient care. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated to providing superior support for patients in need. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
NICU Unit Assistant
Ascension St. Vincent's Birmingham
10.2023 - Current
- Maintained strong education of medical terminology and information regarding medications.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Patient Service Representative
Ascension St. Vincent's One Nineteen
08.2021 - 10.2023
- Provided exceptional customer service to over 30 patients per day, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
Nutrition Assistant
United Way Of Central Alabama
08.2020 - 06.2021
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Maintained accurate records of all patient interactions and progress reports.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor Of Science (B.S) - Biomedical Science
University of Alabama At Birmingham
Birmingham, AL05.2025
A.S. - Biomedical Science
Jefferson State Community College
Hoover, AL05.2023
Skills
- Microsoft Office
- Multi-Line Telephone Systems
- Appointment Scheduling
- Patient Engagement
- Data Entry
- Medical Terminology
Timeline
NICU Unit Assistant
Ascension St. Vincent's Birmingham
10.2023 - Current
Patient Service Representative
Ascension St. Vincent's One Nineteen
08.2021 - 10.2023
Nutrition Assistant
United Way Of Central Alabama
08.2020 - 06.2021
Bachelor Of Science (B.S) - Biomedical Science
University of Alabama At Birmingham
A.S. - Biomedical Science
Jefferson State Community College
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