Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Stafford

Chelsea,AL

Summary

Dynamic professional with extensive experience as an Intake Coordinator at Alabama Oncology, excelling in scheduling and administrative support. Known for exceptional customer service and effective communication skills, I consistently maintained accurate records and enhanced client relations, ensuring compliance and satisfaction. Proficient in data management, I thrive in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Owner

Self Employed
Alabaster, United States
07.2022 - Current
  • Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Emptied trashcans and transported waste to collection areas.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Office Assistant

Cahaba Exteriors LLC
Pelham, AL
07.2021 - 08.2022
  • Welcomed office visitors
  • Interacted with customers by phone, email, or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Submitted and replied to job leads from various resources
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Processed and prepared business or government forms and expense reports.

Intake Coordinator

Alabama Oncology
Alabaster, United States
05.2011 - 07.2021
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Scheduled appointments and conducted follow-up calls to patients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Created and updated records and files to maintain document compliance.
  • Entered data into system and updated patient contacts with information to keep records current.
  • Performed research to collect and record updated data for patients records.
  • Participated in ongoing training and professional development related to intake procedures and client care.
  • Assisted in determining appropriate referrals for clients to other community agencies or programs.
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Adhered to confidentiality guidelines when handling sensitive information about patients.
  • Ensured compliance with relevant regulations pertaining to the provision of services.
  • Coordinated the intake process for new patients, including scheduling initial assessments and providing necessary paperwork.
  • Addressed and resolved client concerns or complaints related to the intake process.

Intake Coordinator

Nephrology Associates, PC
Alabaster, AL
01.2011 - 05.2011
  • Coordinated the intake process for new patients, including scheduling initial assessments and providing necessary paperwork.
  • Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
  • Maintained accurate records of patients intakes in electronic database system.
  • Provided information and referrals to patients for additional resources and support services.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Researched and prepared reports required by management or governmental agencies.

Intake Coordinator

Birmingham PET Imaging
Vestavia, AL
04.2006 - 11.2010
  • Answering multi line phone systems
  • Provided customer services with compassion and care
  • Ensured compliance with relevant regulations pertaining to the provision of services.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Maintained accurate records of client intakes in electronic database system.
  • Provided information and referrals to clients for additional resources and support services.

Receptionist

HealthSouth Open MRI
Hoover, AL
05.2002 - 04.2006
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled appointments for clients, customers, and other visitors.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Self trained to provide medical transcription for MRI dictation from neurologist

Education

GED -

Jefferson State Community College
Birmingham, AL

Skills

  • Scheduling and administrative support
  • Customer service and relations
  • Data management and archiving
  • Attention to detail
  • Effective communication skills
  • Professional demeanor
  • PC proficiency
  • Service-oriented mindset

References

References available upon request.

Timeline

Owner

Self Employed
07.2022 - Current

Office Assistant

Cahaba Exteriors LLC
07.2021 - 08.2022

Intake Coordinator

Alabama Oncology
05.2011 - 07.2021

Intake Coordinator

Nephrology Associates, PC
01.2011 - 05.2011

Intake Coordinator

Birmingham PET Imaging
04.2006 - 11.2010

Receptionist

HealthSouth Open MRI
05.2002 - 04.2006

GED -

Jefferson State Community College

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