Grant LaFollette
chelsea,AL
Summary
Accomplished Territory Manager with a proven track record at Service Partners, adept in customer relationship management and strategic business planning. Leveraged sales expertise and communication skills to exceed sales goals by nurturing key account relationships and delivering tailored solutions, significantly enhancing customer satisfaction and account growth.
Overview
25
25
years of professional experience
Work History
Territory Manager
Service Partners
08.2022 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Increased sales volume with implementation of targeted marketing strategies, tailoring product pitches to meet unique needs of diverse customer segments.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Improved territory sales from $300k to over $500k per month within a 6 month period
- Expanded territory reach by identifying and securing new clients through strategic networking and relationship building.
Project Manager
Koala Insulation
01.2022 - 08.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed projects from procurement to commission.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
Sales and Marketing Manager
Plantation Manor Nursing & Rehabilitation Center
08.2019 - 01.2022
- Collaborated with internal departments to develop cohesive messaging across multiple platforms.
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- Facilitated communication between residents, families, and staff for optimal care coordination and seamless transitions between service providers.
- Streamlined nursing home operations by collaborating with interdisciplinary teams to develop efficient work processes.
Education
Bachelor of Arts - Communications
Auburn University At Montgomery
Montgomery, AL08-2000
Skills
- Goals and performance
- Sales expertise
- Lead prospecting
- Strategic business planning
- Operations
- Account growth
- Customer Relationship Management
- Sales Training
- B to B sales
- Solution selling
- Problem-solving abilities
- Team Leadership
- Professionalism
- Communication Skills
Timeline
Territory Manager
Service Partners
08.2022 - Current
Project Manager
Koala Insulation
01.2022 - 08.2022
Sales and Marketing Manager
Plantation Manor Nursing & Rehabilitation Center
08.2019 - 01.2022
Bachelor of Arts - Communications
Auburn University At Montgomery