A’kayla Jones
Summary
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction.
Conscientious employee offering skills. An innovative and enthusiastic Service Member striving to find new successes for organizations through hard work and attention to detail.
Overview
4
4
years of professional experience
Work History
Service Agent
Robins Financial Credit Union
Warner Robins
12.2025 - 02.2026
- Assisted members with account inquiries and transaction processing.
- Educated customers on financial products and services available.
- Resolved member issues efficiently, ensuring positive customer experiences.
- Maintained accurate records of member interactions and transactions.
- Communicated effectively with members regarding account changes and updates.
Cashier
Champs Sporting Goods
Macon
02.2023 - 03.2025
- Processed customer transactions accurately and efficiently at the register.
- Maintained cleanliness and organization in dining and service areas.
- Assisted customers with menu inquiries and provided excellent service.
ERS representative
GEICO
Macon
01.2023 - 06.2024
- Assisted customers with policy inquiries and claims processing.
- Provided accurate information regarding coverage options and pricing.
- Collaborated with team members to enhance customer service efficiency.
- Handled escalated customer concerns with professionalism and empathy.
Cashier
Chic-Fil-A
Macon
05.2022 - 11.2022
- Processed customer transactions accurately and efficiently at the register.
- Maintained cleanliness and organization in dining and service areas.
- Assisted customers with menu inquiries and provided excellent service.
- Handled cash, credit, and mobile payments securely and responsibly.
- Trained new cashiers on procedures and customer service best practices.
Education
Central High School
Macon , GaSkills
- Transaction processing
- Record keeping
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Customer engagement
Timeline
Service Agent
Robins Financial Credit Union
12.2025 - 02.2026
Cashier
Champs Sporting Goods
02.2023 - 03.2025
ERS representative
GEICO
01.2023 - 06.2024
Cashier
Chic-Fil-A
05.2022 - 11.2022
Central High School