Akayshia Jones
Las Vegas,NV
Summary
Dynamic professional with a proven track record excelling in customer service and data entry. Demonstrated ability to enhance customer satisfaction and loyalty through empathic communication and critical thinking, leading to top performance recognition. Skilled in maintaining accurate records and managing sensitive information, consistently exceeding performance metrics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Specialist
Center For Sight Las Vegas
Las Vegas, NV
11.2022 - 11.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Trained and supervised new intake staff to deliver high-quality client care.
Customer Service Representative
FedEx
Las Vegas, NV
12.2018 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Graduate Certificate - Health Administration
Pima Medical Institute
Las Vegas, NV01.2024
High School Diploma -
Proviso West High School
Hillside, IL05.2017
Skills
- Compassionate communication
- Critical thinking skills
- Records management
- Appointment scheduling
- Insurance verification
- Confidentiality
- Charting and clinical documentation
- Customer service
- Active listening
- Problem-solving
- Workflow management
- Heartsaver first aid CPR AED (first aid CPR AED
- Elderly care
- Daily living assistance
- Meal preparation
- Dementia care
Certification
Healthcare Administration Certification
BLS(CPR & AED) Certified
Med Tech Certification
Additional Information
Volunteer Caregiver- 6/2020 to Current
• Assisted elderly individual with daily activities including eating, bathing, and walking.
• Provided emotional support and companionship during one on one visits.
• Helped with meal preparation including cooking and feeding assistance
• Assisted with light housekeeping tasks such as cleaning,organizing, and laundry.
Timeline
Intake Specialist
Center For Sight Las Vegas
11.2022 - 11.2024
Customer Service Representative
FedEx
12.2018 - 10.2022
Graduate Certificate - Health Administration
Pima Medical Institute
High School Diploma -
Proviso West High School