Kathleen Eierstock
Parrish,USA
Summary
Versatile customer service and clerical support specialist skilled in multitasking and conflict resolution. Adept at delivering exceptional service, managing data entry, and coordinating communications effectively. Committed to driving operational efficiency and fostering positive customer experiences across various roles.
Overview
26
26
years of professional experience
Work History
Clerical Support Specialist
Intercoastal Medical Group
Bradenton, Florida
04.2024 - 08.2026
- Greeted visitors at the check in desk, handled inquiries, and directed them to the correct office or person.
- Answered phone calls, directed inquiries, and provided information to patients efficiently.
- Assisted with copying, scanning, and faxing documents as needed.
- Performed data entry tasks using various software applications.
- Scheduled patient appointments via phone calls as well as electronic requests sent via the patient Portal and managed clinician calendars efficiently.
- Coordinated communication between patients and healthcare providers effectively, verbally and electronically.
Offline Customer Support
Charter Communications, Spectrum
Bradenton, USA
07.2021 - 12.2023
- Engaged with customers on the phone to schedule work orders, investigate disputes, and resolve account issues, ensuring high customer satisfaction.
- Provided phone support to customers on product inquiries and technical issues, enhancing overall customer experience.
- Navigated several different computer and software programs daily to complete lost equipment investigations and to resolve coding issues on work orders for customers internet issues.
- Addressed customer complaints with professionalism and efficiency, ensuring resolution to their satisfaction.
- Stayed updated on company policies, products, and services to provide accurate information to customers.
- Maintained updated knowledge through continuing education and advanced training.
Property Clerk
Manatee County Sheriff's Office
Bradenton, USA
07.2019 - 07.2021
- Assisted Inmates being booked into jail with their property inventory.
- All Inmates property was inventoried, coded, and then entered into the jail computer system used in the property department. We used a separate financial based computer to inventory any monies the inmates came into the jail with.
- This required strict attention to detail.
- Recorded transactions accurately in automated property book and tracking systems.
- Monitored evidence inventories, ensuring accuracy and security to facilitate investigations and prosecution.
- Facilitated inter-departmental communication by efficiently delivering requested documents, supporting operational needs within the jail.
- Coordinated with supervisors to fulfill filing, transcription, and documentation requirements for evidence.
- Processed payments from customers/inmates for bonds through in-person and phone credit card transactions, ensuring timely financial transactions.
Customer Experience Specialist
Delta Airlines Inc
Tampa, USA
08.2000 - 07.2018
- Assisted airline customers with flight bookings and itinerary changes over the phone.
- Managed airline ticket sales and reservations for domestic and international flights via inbound calls from airline customers and Travel Agents.
- Handled payment transactions using airline reservation systems.
- Provided exceptional customer service in high-pressure situations.
- Monitored flight departures and arrivals times and updated customers accordingly.
- Utilized various software programs on a daily basis including Delta Axis, Delta Term, also, Air France and KLM computer systems for ticketing purposes.
- Issued refunds or credits when appropriate due to flight cancellations or delays.
- Updated computer systems with new reservation information as needed.
- Maintained up-to-date knowledge of airline policies regarding fares, schedules, special offers, and other services offered by the airline.
Education
Associate of Arts - Fine Arts
North Dakota State University
Fargo, ND05-1992
High School Diploma -
Brainerd Senior High School
Brainerd, MNSkills
- Customer service excellence
- Software application use
- Strong communication skills
- Attention to detail
- Reporting and documentation
- Proficient with computers
Timeline
Clerical Support Specialist
Intercoastal Medical Group
04.2024 - 08.2026
Offline Customer Support
Charter Communications, Spectrum
07.2021 - 12.2023
Property Clerk
Manatee County Sheriff's Office
07.2019 - 07.2021
Customer Experience Specialist
Delta Airlines Inc
08.2000 - 07.2018
Associate of Arts - Fine Arts
North Dakota State University
High School Diploma -
Brainerd Senior High School