Open To Work
AKEELA M. MARTIN
Chesterfield,MI
Work Preference
Summary
To obtain a position in a company that will allow to utilize knowledge, experience, education, and acquired leadership skills to promote and foster growth within a team that will be utilized toward continued growth and advancement to benefit an employer as well as myself. Deadline-driven Revenue Cycle Senior Analyst promoting over 11 years of expertise delivering technical information to audiences in easily understood terms. Offering expert knowledge in strategizing new ways of assessing data. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
16
16
years of professional experience
Work History
Revenue Cycle Referral Analyst II
Clinic Health System
09.2022 - Current
- Discovered root causes of problems and identified appropriate solutions.
- Coding/configuring Referrals, Prior Authorizations and Registration component within Epic.
- Analyze complex information to key stakeholders presenting leaders with solutions with Epic functionality.
- Key subject matter expert for Referral features within Epic
- Enhanced interfaces to promote better functionality for users.
- Conducted system analysis and implementation to maintain and improve Epic system.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Maintenance of Epic Filing Order within ADT/Registration module
- Conducted workplace compliance training to reduce liability risks and operate effectively within Referrals Workflows.
- Implementing third party systems into Epic workflows with Referrals and Prior Authorizations to increase revenue capture.
Revenue Cycle Senior Application Analyst
Henry Ford Health System
11.2012 - 09.2022
- Lead Analyst on High Priority projects.
- Implementation of Epic Cadence EMR for entire Health System.
- Participating in overall design, training, documentation, operation, and support of Clinical, Business applications, and reports.
- Coding/configuring Scheduling and Registration component within Epic.
- Evaluating workflows and liaison to associate clinical or business departments throughout system.
- Project management of workflows to implement/optimize new processes.
- Expert in Epic, Microsoft, Kronos user, Visio, Microsoft Lync, Excel, Word, PowerPoint, Share Point, ServiceNow and more.
- Certification in Cadence Epic Application.
- Lead of many projects and initiatives for process improvement, like RMS, Central Authorization, ABNs, Prior Auth Now, and Radiology. Expert in Referrals, Authorizations, Work queues, and Home Health and Hospice workflows, PANS, Orders, Writing logic for rules.
- Leader of Security Access for Analyst and application security for entire health system, working with IPSO, training, and policies.
- Analyzed financial and statistical data related to revenue cycle, creating in-depth reports.
- Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
- Assessed companies dealing with difficulties to identify possible corrective strategies based on financial and operational data.
- Interim supervisor for team, leading meetings and managing staff.
Business Office Coordinator
Henry Ford Health System
08.2009 - 11.2012
- Supervised Customer Service Reps and their responsibility
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement for Scheduling staff
- Utilized company's accounting systems to review reports and prepare assessments
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintaining provider schedules for departments and being clinical liaison for Provider Onboarding process
- Responsible for operation of Front Desk Staff and time entry for clinic within Kronos.
Customer Service Representative
Henry Ford Health System
11.2007 - 08.2009
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Performed data entry on Mainframe and CarePlus to maintain and organize records of patient medical records.
- Responsible for incoming calls, taking referrals and making doctor's appointments.
- Determined appropriate appointment type and scheduled each in system.
Education
Epic Referrals/Authorization Certification: Information Technology -
Epic
Madison, WI11.2023
Epic Data Courier Badge: Information Technology -
Epic
Madison, WI10.2023
Epic Cadence Certification: Information Technology -
Epic
Madison, WI03.2012
Associate of Science - Nursing Administration
Wayne County Community College District
Detroit05.2006
Diploma - General Studies
Southeastern High School
Detroit, MI06.1997
Skills
- 11 year Epic Analyst Experience
- Hospital/Registration Experience
- Troubleshooting/Analyzing
- Verbal and written communication
- Revenue cycle analysis/solutions
- Risk identification
- Proficient in Epic
- Proficient in Microsoft Office
- Adobe software
- Service Now/Azure
- Data trending
- Process Improvement
Timeline
Revenue Cycle Referral Analyst II
Clinic Health System
09.2022 - Current
Revenue Cycle Senior Application Analyst
Henry Ford Health System
11.2012 - 09.2022
Business Office Coordinator
Henry Ford Health System
08.2009 - 11.2012
Customer Service Representative
Henry Ford Health System
11.2007 - 08.2009
Epic Referrals/Authorization Certification: Information Technology -
Epic
Epic Data Courier Badge: Information Technology -
Epic
Epic Cadence Certification: Information Technology -
Epic
Associate of Science - Nursing Administration
Wayne County Community College District
Diploma - General Studies
Southeastern High School