Akeem McAfee
Crestview,FL
Summary
Accomplished Amenity Team Supervisor at CCMC, adept in effective leadership and performance improvement. Excelled in fostering team collaboration, achieving significant enhancements in guest satisfaction, and resolving conflicts with diplomacy. Demonstrated proficiency in safety processes, underpinning a track record of elevating service standards and operational efficiency. Team Supervisor who resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
9
9
years of professional experience
Work History
Amenity Team Supervisor
CCMC
01.2024 - Current
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Partnered with [Type] manager to train and develop team member skillsets and competencies.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Lead Concierge
CCMC
05.2022 - Current
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Pool Lifeguard
CCMC
06.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
- Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
- Coordinated with maintenance staff to address any facility repairs or issues, prioritizing safety and functionality.
Security Officer
American Security Associates
10.2015 - 06.2020
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Issued access cards to authorized personnel to monitor access points.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Education
High School Diploma -
Bay High School
Panama City, FL05.2009
Skills
- Effective Leadership
- Assignment Delegation
- Performance Improvement
- Complaint Handling
- Team Supervision
- Documentation And Reporting
- Overseeing Daily Activities
- Complaint resolution
- Safety processes and procedures
- Conflict Resolution
- Issue Resolution
Timeline
Amenity Team Supervisor
CCMC
01.2024 - Current
Lead Concierge
CCMC
05.2022 - Current
Pool Lifeguard
CCMC
06.2020 - Current
Security Officer
American Security Associates
10.2015 - 06.2020
High School Diploma -
Bay High School
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