Akeem Mighty
West Palm Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Harte Hanks
04.2023 - 06.2023
- Managed over 50 customer calls per day.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Help Desk Technician
Ellucian
01.2021 - 03.2021
- Resolved projector connectivity issue in neighboring class affecting class in progress amid Coronavirus pandemic.
- Conducted University migration from Google workspace to Microsoft 365
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Procurement Specialist
Baptist Health South Florida
09.2016 - 03.2019
- Coordinated with multiple vendors to select new products and services, facilitating increase in profits.
- Trained team of 5 to incorporate new web services and features.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Data Network Specialist
Marine Corp
05.2012 - 05.2016
- Created network diagram to scale with existing and future network topologies.
- Coordinated with information assurance to ensure user confidentiality, provided secured web environment, tested and upgraded end devices accordingly to protect against new threats.
- Implemented redundant network architecture to combat potential network faults/outages.
- Minimized resource usage by 18%, utilizing maximum capacity of new and existing technologies.
Education
Associate's degree - Computer Science
Palm Beach State College
Lake Worth, FL08.2020
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL06.2010
Skills
- Technical Support
- Critical Thinking
- Customer Service
- LAN/WAN
- System Administration
- Software troubleshooting
- Microsoft Office
- VPN
Certification
Cisco Certified Network Associate (CCNA), 01/01/22, 01/01/25
Assessments
- Work motivation, Proficient, 08/01/21, Level of motivation and discipline applied toward work
- Technical support, Proficient, 08/01/21, Performing software, hardware, and network operations
- Project timeline management, Proficient, 01/01/22, Prioritizing and allocating time to effectively achieve project deliverables
Personal Information
- Military Service Branch: United States Marine Corps
- Military Service Rank: Corporal
Timeline
Customer Service Representative
Harte Hanks
04.2023 - 06.2023
Help Desk Technician
Ellucian
01.2021 - 03.2021
Procurement Specialist
Baptist Health South Florida
09.2016 - 03.2019
Data Network Specialist
Marine Corp
05.2012 - 05.2016
Associate's degree - Computer Science
Palm Beach State College
High School Diploma -
Boynton Beach Community High School