Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akeem Swaby

Brooklyn,NY

Summary

I am writing to acquire about the opening for this job My background includes being a very hard working
and efficient person I’m also open to criticism both positive and negative I’m a quick-thinking person being able
to think on the spot I’m good with people and computers
im good with my hand I’m a creative person I love to create things.
hope u see some potential or other characteristics that may persuade the decision i know I would be perfect for the job. Im also a Energetic easygoing Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. With my pass experience with customer service i think no i know ill be a good addition to this company

Thinking on my pass experiences I think i have made some mistakes in my life but I’ve learned that I should not
give up because of the mistakes but to learn from those mistakes and grow from them a question can be asked what are my
strength and weaknesses I could just lie and say I have none but I don't want to lie I have weaknesses but from those
weaknesses came strength the strength to push forward and to find the positive light in the darkest situations

Overview

4
4
years of professional experience

Work History

Nike Customer Service Associate

Nike Company Store
Brooklyn, NY
05.2023 - Current
  • Kept abreast of latest sales promotions and new product releases.
  • Analyzed customer requirements and offered tailored product recommendations.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Resolved customer inquiries in a timely manner.
  • Delivered exceptional customer service by actively addressing customer concerns and crafting effective solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Exhibited excellent listening abilities while attentively addressing customer queries and addressing their grievances.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Addressed inquiries, resolved customer issues, and managed customer relations.

Sales Associate

Duane Reade Pharmacy
Brooklyn, NY
04.2020 - 11.2021
  • Placed orders and answered customer questions in-person and over the phone to maximize customer service.
  • Helped customers with passport photos and photo printing
  • Assisted with restocking of goods and other merchandise one the sales floor.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
  • Worked with fellow sales team members to achieve group targets.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assessed customer needs to provide assistance and information on product features.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Greater Portmore High School
Jamaica
07.2018

Skills

  • Problem-Solving
  • Cash Handling
  • Verbal and Written Communication
  • Team Player Mentality
  • Listening Skills
  • Outgoing Personality
  • Order Processing
  • Customer Service
  • Friendly and Outgoing
  • Stockroom Upkeep
  • Teamwork and Collaboration
  • Merchandising Knowledge
  • Stocking and Receiving
  • Cash Register Operation
  • Excellent Communication Skills
  • Display Setup
  • Product Sales

Timeline

Nike Customer Service Associate

Nike Company Store
05.2023 - Current

Sales Associate

Duane Reade Pharmacy
04.2020 - 11.2021

High School Diploma -

Greater Portmore High School
Akeem Swaby