AKEIA COLLEY
BlueCross BlueShield of Tennessee
Chattanooga,TN
7
years of professional experience
Detail-oriented Business Administration graduate with experience in customer service, banking, and financial transactions. Skilled in resolving inquiries, documenting interactions, and educating customers on policies. Proven track record in supporting transactional needs and achieving sales goals, complemented by leadership roles in collegiate organizations.
Work History
Customer Service Expert
3 Years 8 Months- Investigated and resolved customer and provider inquiries promptly, ensuring accurate information delivery.
- Documented customer communications to enhance service quality and facilitate effective follow-up.
- Educated callers on protocols and procedures, empowering them with knowledge of available resolutions.
- Document customer communications clearly and accurately to support effective service and follow-up.
Financial Relationship Consultant
2 Years- Established relationships with customers by assessing needs and linking them with suitable banking products and services.
- Managed customer sales and service inquiries from start to finish, ensuring a seamless customer experience.
- Facilitated customers' transactional needs, including processing payments and providing account-related services.
- Performed teller activities and balanced transactions accurately while following established procedures.
Manager Assistant
1 Year- Achieved sales and margin goals by delivering personalized rental solutions tailored to customer needs.
- Advised customers on rental options while efficiently processing insurance and ancillary benefits.
- Verified fleet vehicles met Hertz quality and cleanliness standards prior to customer use.
Education
Bachelor of Business Administration - Management
Skills
Claims Processing
Customer Education
Customer Service
Sales & Service
Account Support
Transaction Management
Problem Resolution
Contact resolution
Relationship management
Microsoft Office
Team Collaboration
Correspondence
Timeline
Customer Service Expert
BlueCross BlueShield of Tennessee
01.2023 - CurrentRead More
Financial Relationship Consultant
Regions Bank
01.2021 - 01.2023Read More
Manager Assistant
Hertz
01.2020 - 01.2021Read More
The University of Memphis
Bachelor of Business Administration from Management
Read More