Jessica Ostrander-Ferrara
Salem
Overview
2018
2018
years of professional experience
Work History
Customer Service Expert
T-Mobile
Salem, OR
2024 - 2026
- Assisted customers with account changes, billing questions, and service concerns.
- Sold mobile devices, accessories, and service plans while meeting sales goals.
- Processed customer payments and handled account transactions accurately.
- Resolved customer issues professionally while maintaining high customer satisfaction.
- Educated customers on products, promotions, and mobile services.
- Maintained strong communication and problem-solving skills in a fast-paced retail environment
Customer Support
Roths Fresh Markets
08.2019 - 2022
- Assisting of opening the business establishment in morning
- Cashier and money handling for customers
- Operate office equipment, such as fax machines, copiers, or phone systems.
- Greet visitors and assist with any questions
- Maintain scheduling and event calendars.
- Conduct searches to find needed products around store
- Learn new products or procedures as needed
- Carry out special services for customers
- Identify products and merchandise at customers request.
- Stocking and facing product for display
County Financial Services
01.2017 - 01.2018
- Maintaining timekeeping information and processing and submitting payroll
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Arrange conference, meeting, or travel reservations for office personnel.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Conduct searches to find needed information, using such sources as the Internet.
- Establish work procedures or schedules and keep track of the daily work of staff.
Supra
01.2016 - 01.2017
- Took Payments over phone from clients to process to accounts in request
- Problem solved technical issues over phone.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Conduct searches to find needed information, using such sources as the Internet.
- Establish work procedures or schedules and keep track of the daily work of staff.
Education
Diploma - undefined
Sprague High School
01.2012
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Cultural awareness
- Empathy display
- Software navigation
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Relationship building
- Customer relations
- Microsoft Excel
- Computer proficiency
- Data entry
- Task prioritization
- Product knowledge
- Medical terminology
- Client relations
- Documentation
- Appointment scheduling
- Team development
- Microsoft outlook
- Scheduling
- Data collection
- Payment processing
- Paperwork processing
- Professional telephone demeanor
Timeline
Customer Support
Roths Fresh Markets
08.2019 - 2022
County Financial Services
01.2017 - 01.2018
Supra
01.2016 - 01.2017
Diploma - undefined
Sprague High School
Customer Service Expert
T-Mobile
2024 - 2026