Kevin Frazier
San Diego,CA
Summary
I am a dynamic customer service expert with a proven track record at The Home Depot, adept at resolving inquiries and enhancing customer satisfaction. Skilled in complaint handling and data entry, I excel in multitasking and problem-solving, contributing to team success and training new staff to uphold high service standards.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Expert
The Home Depot Inc
San Diego, CA
02.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Contributed to training new staff on customer service protocols and product knowledge.
- Monitored inventory levels, ensuring stock availability for customer demand.
Tool Technician
The Home Depot Inc
San Diego, CA
2025 - Current
- Operated and maintained a variety of hand and power tools.
- Assisted customers in selecting appropriate tools for projects.
- Ensured compliance with safety protocols while using tools.
- Conducted routine inspections of tools to ensure functionality.
- Provided training on tool usage to new employees and customers.
- Resolved customer inquiries regarding tool specifications and availability.
- Optimized team collaboration by providing technical support and training to colleagues on proper tool usage.
Lot Attendant
Carvana
San Diego, CA
03.2024 - 02.2025
- Conducted thorough inspections of vehicles to ensure quality standards before delivery.
- Organized and maintained vehicle lot to optimize space and accessibility.
- Assisted in managing vehicle inventory through accurate tracking and documentation.
- Collaborated with team members to streamline loading and unloading processes.
- Utilized company software for vehicle location management and status updates.
- Ensured compliance with safety protocols while operating equipment on-site.
- Provided assistance to customers during pick-up processes, enhancing satisfaction levels.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
Line Cook Supervisor
BluePokē
San Diego, CA
02.2023 - 02.2024
- Supervised kitchen staff to ensure efficient food preparation and service.
- Monitored inventory levels, coordinating with suppliers for timely replenishment.
- Developed and implemented training programs for new line cooks.
- Ensured compliance with health and safety regulations in food handling practices.
Barista Trainer
Starbucks
San Diego, CA
03.2018 - 01.2024
- Trained new baristas on beverage preparation techniques and equipment usage.
- Ensured compliance with food safety and sanitation standards during training sessions.
- Developed training materials to enhance learning efficiency for team members.
- Monitored staff performance and provided constructive feedback for skill development.
Education
High School Diploma -
Old Redford Academy High
Detroit, MI06.2022
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Cultural awareness
- Empathy display
- Upselling strategies
- Problem-solving
- Multitasking and organization
Certification
Forklift certified, Food safety certified, vehicle inspection certified.
Timeline
Customer Service Expert
The Home Depot Inc
02.2025 - Current
Lot Attendant
Carvana
03.2024 - 02.2025
Line Cook Supervisor
BluePokē
02.2023 - 02.2024
Barista Trainer
Starbucks
03.2018 - 01.2024
Tool Technician
The Home Depot Inc
2025 - Current
High School Diploma -
Old Redford Academy High