Melissa Street
Bristol
Summary
Dynamic Customer Service Expert with Teleperformance USA, adept at enhancing service efficiency through CRM software. Proven ability to handle high-volume calls while maintaining professionalism and cultural awareness. Recognized for improving customer satisfaction and streamlining communication processes, showcasing strong complaint handling and data entry skills.
Overview
5
5
years of professional experience
Work History
Customer Service Expert
Teleperformance USA
Bristol, TN
07.2021 - Current
- Resolved customer inquiries using CRM software to enhance service efficiency.
- Provided product information and troubleshooting support to improve customer satisfaction.
- Handled high-volume calls while maintaining professionalism and composure under pressure.
- Collaborated with team members to streamline communication processes and reduce response times.
Education
High School Diploma -
Dobyns Bennett
Kingsport, TNSkills
- Call center experience
- Data entry proficiency
- Complaint handling
- Cultural awareness
Timeline
Customer Service Expert
Teleperformance USA
07.2021 - Current
High School Diploma -
Dobyns Bennett