Results-driven customer service expert with experience in managing customer relations and resolving issues. Skilled in multitasking and prioritization, contributing to improved customer satisfaction and retention rates.
Overview
2
2
years of professional experience
Work History
Customer Service Expert
Select Portfolio Servicing
3217 Decker Lake Dr, West Valley City, UT 84119
01.2025 - 11.2025
Processed transactions efficiently, ensuring accuracy and compliance with company policies.
Resolved customer complaints through effective communication and problem-solving techniques.
Boosted customer retention with exceptional service and timely resolution of concerns.
Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
Order Picker
Amazon Warehouse
7148 Old Bingham Hwy, West Jordan, UT 84081
01.2024 - 01.2025
Operated handheld scanners to accurately pick and pack customer orders.
Maintained organization of inventory to ensure efficient retrieval and processing.
Collaborated with team members to meet daily productivity targets consistently.
Adhered to safety protocols while handling equipment and lifting heavy items.