Gloria Elizabeth Flores Torres
West Valley City
Summary
Results-driven customer service expert with experience in managing customer relations and resolving issues. Skilled in multitasking and prioritization, contributing to improved customer satisfaction and retention rates.
Overview
2
2
years of professional experience
Work History
Customer Service Expert
Select Portfolio Servicing
3217 Decker Lake Dr, West Valley City, UT 84119
01.2025 - 11.2025
- Processed transactions efficiently, ensuring accuracy and compliance with company policies.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Boosted customer retention with exceptional service and timely resolution of concerns.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
Order Picker
Amazon Warehouse
7148 Old Bingham Hwy, West Jordan, UT 84081
01.2024 - 01.2025
- Operated handheld scanners to accurately pick and pack customer orders.
- Maintained organization of inventory to ensure efficient retrieval and processing.
- Collaborated with team members to meet daily productivity targets consistently.
- Adhered to safety protocols while handling equipment and lifting heavy items.
Education
High School Diploma -
Cyprus High School
8623 W 3000 S, Magna, UT 8404405-2021
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Cultural awareness
- Problem-solving
- Multitasking and organization
- Critical thinking
- Shipping and receiving
- Money handling
- Customer relations
- Task prioritization
- Sales closing
Languages
Spanish
Full Professional
Timeline
Customer Service Expert
Select Portfolio Servicing
01.2025 - 11.2025
Order Picker
Amazon Warehouse
01.2024 - 01.2025
High School Diploma -
Cyprus High School