Akeia Wade
Brooklyn
Summary
I am a dedicated professional with strong experience in customer service, team leadership, and business operations. I have a proven ability to manage staff, improve customer satisfaction, and support daily operational efficiency. I am skilled in problem solving, employee development, and building positive relationships with customers and team members. I am also recognized for my strong communication, organization, and the ability to meet and exceed business goals.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Assistant Manager
LaserBounce Family Fun Center
Queens
05.2018 - Current
- Supervise daily operations to ensure efficient workflow and high levels of customer satisfaction.
- Provide coaching, motivation, and performance feedback to staff members.
- Conduct employee performance evaluations and assist with staff development.
- Support senior management in implementing operational improvements.
- Delegate tasks to staff to maintain productivity and service quality.
- Resolve customer concerns and escalated issues to maintain brand loyalty.
- Manage cash handling procedures, including register opening/closing, deposits, and daily sales reconciliation.
- Assist with recruiting, hiring, and onboarding new employees.
- Maintain facility cleanliness and ensure a welcoming environment for guests.
Sales Associate (Seasonal)
Five Below
Brooklyn
11.2020 - 01.2021
- Assisted customers with purchases and product inquiries to ensure positive shopping experiences.
- Promoted store sales, promotions, and special offers to increase revenue.
- Stocked merchandise and maintained organized store displays.
- Worked collaboratively with team members to meet store sales goals.
- Maintained clean and organized checkout areas.
Sales Associate (Seasonal)
Spirit Halloween
Brooklyn
10.2020 - 11.2020
- Assisted customers with product selection and answered questions about merchandise.
- Promoted seasonal products and store promotions.
- Processed purchases and packaged items efficiently.
- Maintained organized sales floor and checkout areas.
Education
Business Management Studies -
Dominican College
Orangeburg, NYBachelor’s Studies - Business Management
St. Francis College
Brooklyn, NYSkills
- Employee scheduling and supervision
- Staff training and development
- Customer service and conflict resolution
- Recruiting and interviewing
- Performance evaluations
- Cash handling and sales reporting
- Task delegation and team leadership
- Product and service knowledge
References
Available upon request
Timeline
Sales Associate (Seasonal)
Five Below
11.2020 - 01.2021
Sales Associate (Seasonal)
Spirit Halloween
10.2020 - 11.2020
Assistant Manager
LaserBounce Family Fun Center
05.2018 - Current
Business Management Studies -
Dominican College
Bachelor’s Studies - Business Management
St. Francis College