Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Akeila Edwards

Fredericksburg,Virginia

Overview

3
3
years of professional experience

Work History

Operations Associate

Kohls Department Store
Fredericksburg, VA
11.2020 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Monitored progress of variety of projects to resolve issues that arose

Instacart Shopper

Instacart
Fredericksburg, VA
03.2020 - 12.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Education

Bachelor of Science - Psychology

Virginia State University
Petersburg, VA
05.2023

High School Diploma -

Chancellor High School
Fredericksburg, VA
05.2019

Skills

  • Data Analysis
  • Effective Multitasking
  • Undergraduate Research
  • Self-Driven and Motivated
  • Customer Service
  • Microsoft Proficiency
  • Active Listening
  • Information Research and Sourcing

Volunteer

Spotsylvania Youth Football Association Concessions Coordinator, 2017-2019
  • Performed a wide variety of duties to include setup and tear-down of concession equipment, coordinated the assignment of workstations, setup the pricing menus, collected money, counted profits, and updated the online intuit software to reconcile banking totals.
  • Insured that other volunteer worked their assigned hours, reported time sheets to the treasurer of the organization at end of shift, and counted inventory items and provided a list of needed items ahead of each event.
Track and Field/Cross Country Meets Check-in Personnel 2017-2019
  • checking in and documenting all runners for their various events, assigning hip numbers, answering questions regarding regulation.
  • Successfully ensured that all runners were in the proper positions for their event.
  • Help minimize disqualifiers

Timeline

Operations Associate

Kohls Department Store
11.2020 - Current

Instacart Shopper

Instacart
03.2020 - 12.2021

Bachelor of Science - Psychology

Virginia State University

High School Diploma -

Chancellor High School

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Akeila Edwards