Akeili Mitchell
Franklin
Summary
Reliable and customer-focused hospitality professional experience in bartending, serving, and shift leadership. Skilled in multitasking, team supervision, cash handling, conflict resolution, and delivering excellent guest experiences in fast-paced environments. Proven ability to lead staff, maintain smooth operations, and increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server Trainer / Shift leader / Bartender
Another Broken Egg Cafe
West Chester
08.2022 - Current
- Trained new servers on menu knowledge and customer service standards.
- Conducted hands-on training sessions to enhance team skills and efficiency.
- Oversaw daily operations and ensured adherence to restaurant policies and procedures.
- Provided exceptional service to high volume of daily customers.
Server / bartender
Texas Roadhouse Restaurant
Hamilton
02.2021 - 03.2023
- Provided attentive service to guests in a fast-paced dining environment.
- Maintained cleanliness and organization of tables and dining area.
- Assisted customers with menu selections and food recommendations.
Server Trainer
Twin Peaks
West Chester
11.2019 - 01.2021
- Trained new servers on menu knowledge and service standards.
- Demonstrated effective communication techniques to enhance team interactions.
Education
Middletown High School
Middletown, OHSkills
- Customer Service
- Bartending
- Team Leadership
- Cash Handling / POS Systems
- Conflict Resolution
- Upselling & Sales
- Staff Training
- Opening / Closing Procedures
- Food Safety & Sanitation
- Fast-Paced Multitasking
Timeline
Server Trainer / Shift leader / Bartender
Another Broken Egg Cafe
08.2022 - Current
Server / bartender
Texas Roadhouse Restaurant
02.2021 - 03.2023
Server Trainer
Twin Peaks
11.2019 - 01.2021
Middletown High School