A'keira Warren
Hampton,GA
Summary
I'm a reliable and dependable individual that strives for excellence in any task given. The experience I have gained recent years of employment have given me the ability to grow with a job, handle responsibilities, and build positive relationships with work colleagues at all levels. I am good at multitasking and can handle numerous duties. I am confident that I can bring the same level of high performance to your company.
Overview
11
11
years of professional experience
Work History
Claims Associate
State Farm
Dunwoody, GA
03.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Lead GSA
European Wax Center
Atlanta, GA
05.2022 - Current
- A lead GSA, coaches GSA on there sales runs the center system. Assigns the wax suites to the waxers. Checks to make sure center is clean at all times. Assist the manger with the GSA scheduling and any GSA concerns.
Comcast Agent
VXI Global Solutions
Atlanta, GA
10.2017 - Current
- Represents Comcast in a professional and positive manner in all situations. Correspond with customers to resolve billing issues and queries. Interact with customers to respond to specific requirements, perform assigned administration related duties and responsibilities by maintaining invoice records and support documents and collaborating with other departments to cater to customer needs.
Collector
RMIS Location Services
Atlanta, GA
06.2015 - 09.2017
- Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Store Clerk
QuikTrip
Riverdale, GA
03.2014 - 05.2015
- Arranged and stocked department displays. Executed cash transactions quickly and accurately. Greeted all customers. Checked out customers and bagged items quickly.
Education
High School Diploma - undefined
Lovejoy High School
Hampton, GA05.2011
Skills
- Customer relations
- Sales negotiations
- Recordkeeping
- Inbound call answering
- Customer service excellence
- Investigate claims
- Janitorial
- Cleaning
Timeline
Claims Associate
State Farm
03.2024 - Current
Lead GSA
European Wax Center
05.2022 - Current
Comcast Agent
VXI Global Solutions
10.2017 - Current
Collector
RMIS Location Services
06.2015 - 09.2017
Store Clerk
QuikTrip
03.2014 - 05.2015
High School Diploma - undefined
Lovejoy High School