Deatra Dotson
Pelham
Summary
Knowledgeable Claims Associate with solid foundation in customer service and problem resolution. Proven track record of improving customer satisfaction through effective communication and efficient service. Demonstrated ability to handle high volumes of inquiries while maintaining positive attitude and attention to detail.
Efficient Claims Associate known for productivity and the ability to complete tasks swiftly. Possess specialized skills in claim processing, policy interpretation, and dispute resolution. Excel at communication, problem-solving, and time management, ensuring smooth operation in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Claims Associate
Blue Cross Blue Shield of Alabama
Hoover
04.2025 - 03.2026
- Processed claims efficiently using proprietary software systems.
- Reviewed documentation for accuracy and compliance with insurance policies.
- Communicated with clients to clarify claim details and resolve issues.
- Educated clients about benefits and coverage options during claim inquiries.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
Service Representative Billing
AT&T
01.2020 - 06.2025
- Maintained productivity and quality standards at all times.
- Assisted large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Loaded and resolved billing disputes for Wholesale customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Facility Assignment Specialist
AT&T
04.2014 - 12.2019
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assigned facilities on Copper Network.
- Central office programming via the March system on Legacy Pots phone lines.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Business Administration
Stillman College
Tuscaloosa, ALSkills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Complaint Handling
- Account Updates
- Critical Thinking
- Call Center Operations
- Microsoft Outlook
- Dispute Resolution
- Insurance knowledge
- Coverage assessments
Timeline
Claims Associate
Blue Cross Blue Shield of Alabama
04.2025 - 03.2026
Service Representative Billing
AT&T
01.2020 - 06.2025
Facility Assignment Specialist
AT&T
04.2014 - 12.2019
Bachelor of Science - Business Administration
Stillman College