Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lantesha Mayweather

Summary

Diligent professional with solid background in processing and analyzing claims. Demonstrates proficiency in managing complex cases and ensuring accurate documentation. Skilled in problem-solving and effective communication to resolve disputes efficiently.

Overview

13
13
years of professional experience

Work History

Claims Associate

National General Insurance Company
09.2023 - Current
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.

911 Dispatch Supervisor

Hancock County Sheriff's Office
01.2016 - 01.2023
  • Supervised team and provided training focused on maximizing overall performance.
  • Managed incoming calls and resolved urgent situations efficiently and effectively
  • Improved response times by streamlining call prioritization and dispatch processes.
  • Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
  • Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.

Library Media Specialist

Uncle Remus Regional Library Systems
01.2014 - 01.2016
  • Instructed community and staff in research processes and understanding copyright, fair use and licensing of intellectual property.
  • Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of community needs.
  • Updated library collection to include multicultural titles to fit community population.
  • Collaborated with schools by scheduling library activities and procuring resources.

Lead Customer Service Representative

Primecare Home Care Services
01.2012 - 01.2014
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.

Education

Bachelor of Arts - Sociology

Georgia College And State University
Milledgeville, GA

Bachelor of Arts - Criminal Justice

Georgia College And State University
Milledgeville, GA

Skills

  • Strong Communication
  • Problem-Solving
  • Client Relationships
  • Time-Management
  • Documentation Review
  • Complaint Handling
  • Customer Support
  • Team Member Training
  • Microsoft Office

Timeline

Claims Associate

National General Insurance Company
09.2023 - Current

911 Dispatch Supervisor

Hancock County Sheriff's Office
01.2016 - 01.2023

Library Media Specialist

Uncle Remus Regional Library Systems
01.2014 - 01.2016

Lead Customer Service Representative

Primecare Home Care Services
01.2012 - 01.2014

Bachelor of Arts - Sociology

Georgia College And State University

Bachelor of Arts - Criminal Justice

Georgia College And State University

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Lantesha Mayweather