Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Calhoun

Normal,IL

Summary

Highly motivated Total Loss Claims Associate with years of experience with customer service. Who is very driven and determined to be successful.

Overview

6
6
years of professional experience

Work History

Claims Associate

State Farm
Bloomington, IL
01.2020 - 05.2022
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Investigated total loss damages, gathering information from diverse sources and delivering comprehensive reports.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Proposed settlements for uncomplicated issues toresolve claims.
  • Oversaw claim recoveries , subrogation and salvage.
  • Checked documentation for accuracy and validity on updated systems.
  • Followed up with customers on unresolved issues.
  • Posted payments to accounts and maintained records.!

Elderly Caregiver

SYNERGY Homecare
Normal, IL
08.2018 - 03.2020

    • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.

  • • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • • Assisted disabled individuals to foster independence while still closely monitoring safety at all
  • • Maintained clean and well-organized environment to promote client happiness and safety.

Elderly Caregiver

Home Instead
Austin, TX
01.2018 - 08.2018

• Helped clients maintain daily living standards by assisting with personal hygiene needs.
• Maintained clean and well-organized environment to promote client happiness and safety. • Developed strong and trusting rapport with each client to facilitate best care and assistance
possible.
• Assessed patients to identify lacerations, contusions and other physical symptoms in need of
further attention.
• Engaged client in physical and mental activities to sustain quality of life.

Trainer

Steak N Shake Restaurant
Normal, IL
07.2016 - 08.2017

I was responsible for helping a new team member train on there assigned station and responsibilities around the store. I also made sure everyone worked collectively as a team. I made sure my fellow crew members became better at there job at hand or if I seen them struggling with a task I would assist.

Education

Associate of Arts -

Heartland Community College
Normal, IL
05.2022

High School Diploma -

Bloomington High School
Bloomington, IL
05.2017

Skills

    • Policy understanding
    • Claims
    • Settlement determinations
    • Coverage assessments
    • Documentation review
    • Insurance coverage verification
    • Documentation abilities
    • Insurance industry experience
    • Great mathematical skills
    • Excellent administrative abilities
    • Attention to Detail
    • Community activities
    • Compassionate client care
    • Knowledge of state regulations
    • Care plan management
    • Client documentation
    • Administering medication
      • Fast learning
      • Dedicated team player
      • Excellent verbal communication
      • Verbal communication
      • Excellent communication skills
      • Stock maintenance
      • Resourceful
      • Critical thinker
      • Advanced computer skills
      • Problem resolving
      • Training staff
      • Coordination skills
      • Understands grammar
      • Cash management experience
      • Customer friendly
      • Perform well in high-demand, fast-paced environments
      • Strong interpersonal skills

Timeline

Claims Associate

State Farm
01.2020 - 05.2022

Elderly Caregiver

SYNERGY Homecare
08.2018 - 03.2020

Elderly Caregiver

Home Instead
01.2018 - 08.2018

Trainer

Steak N Shake Restaurant
07.2016 - 08.2017

Associate of Arts -

Heartland Community College

High School Diploma -

Bloomington High School
Naomi Calhoun