Sally Jo Corsnitz
Steelton,PA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
30
30
years of professional experience
Work History
Claims Associate
Aerotek
08.2017 - Current
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Clothes Sorter
Goodwill Store & Donation Center
08.2017 - Current
- Examined products to determine initial quality and discarded inadequate or inferior material into separate bins
- Sorted products into marked bins dependent on assigned grade and product type.
Building Cleaner
GDI Services Inc.
12.2015 - 01.2017
- Monitored multiple databases to keep track of all company inventory.
Supervisor
Walmart
09.1996 - 12.2010
- Organized weekly sales reports for the sales department to track product success
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
- Assisted customers in person and via telephone
- Trained new employees by providing knowledge of specific store tasks and policies
- Communicated with vendors regarding back order availability, future inventory and special orders
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Cross-trained and provided back-up for other customer service representatives when needed
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Processed daily invoices and billed renewed invoices to clients
- Interacted with customers and retail buyers to expedite orders
- Resolved product/policy issues and shared benefits of new technology
- Maintained cleanliness and presentation of stock room and production floor
- Assisted customers with store and product complaints
- Received multiple reviews acknowledging my level of dedication to excellent customer service
- Reported sales growth on a quarterly basis
- Tracked advertising promotions for clients
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of
- Assisted customers in finding out-of-stock items
- Dedicated to continuously improving sales abilities and product knowledge
- Prevented store losses using awareness, attention to detail and Achieved sales goals and service performance requirements of Stocked and rotated inventory regularly
- Assisted in creating pre-season marketing plans to support department and divisional strategies
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Replenished supplies, bags and other materials at each cash wrap
- Organized the store by returning all merchandise to its proper place
- Folded and arranged garments in attractive displays
- Replenished merchandise shelves with items from the stockroom
- Communicated all store initiatives and promotions to customers to generate return business
- Took special orders in person and over the phone to generate Recommended alternative items if product was out of stock
- Proactively generated leads for new sales via telephone and email
- Guaranteed positive customer experiences and resolved all customer complaints
- Directed calls to appropriate individuals and departments
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Scored in top 10% of employees in successful resolution of issues Maintained positive attitude to make customer's shopping experiences memorable and pleasant
- Helped drive sales goals and achieve monthly quota figures
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Logged daily shipped and received orders
- Answered customer questions regarding store merchandise, department information and pricing
- Processed and certified an average of 10 monthly vendor invoices
- Facilitated accurate markdowns and monthly inventories
- Designed displays to make the store experience interactive, engaging and reassuring
- Kept abreast of rapidly evolving technology
- Asked open-ended questions to assess customer needs
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Learned, referenced and applied product knowledge information
- Provided ongoing guest service, including giving fashion advice
- Regularly sought opportunities to up sell and add on additional merchandise
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Expressed appreciation and invited customers to return to the store
- Communicated all merchandise needs or issues to appropriate supervisors
- Participated in physical inventory counts everyday
- Scheduled weekly inventory pickups and deliveries with vendors
- Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Managed quality communication, customer support and product representation for each client
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.
Education
Associates Degree in Paralegal Studies Paralegal Studies -
ITT-TECH ONLINE
Associates Degree in Paralegal Studies Paralegal Studies -
ITT-TECH ONLINE
Skills
- Floor set design and visual displays
- Markdown/promotional procedures
- Inventory control
- Shipping and receiving
- Top sales performer
- Telephone inquiries
- International sales support
- Customer service
- Strategic sales
- Invoice processing
- Conflict resolution
- Strong organizational skills
- Creative problem solver
- Listening skills
- Excellent communication skills
- MS Windows proficient
- Problem solver
- Fast learner
- Energetic work attitude
Accomplishments
- Customer Assistance
- Conflict Resolution
- Computed Data Reports
- Customer Follow-up
- Customer Service
- Sales
- Cashier
- Customer Interface
- Monetary Transactions
- Multi-tasking
- Telephone Service
Career Overview
Motivated customer service representative with over ten years retail experience in a fast-paced environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments. Energetic and reliable Retail Sales Associate with 3+ years experience in a high-end merchandise environment. Enthusiastic customer service/telesales representative with over four years experience in sales, account management and training. Reliable Customer Service Representative with proven track record in demanding sales and account management environments.
Timeline
Claims Associate
Aerotek
08.2017 - Current
Clothes Sorter
Goodwill Store & Donation Center
08.2017 - Current
Building Cleaner
GDI Services Inc.
12.2015 - 01.2017
Supervisor
Walmart
09.1996 - 12.2010
Associates Degree in Paralegal Studies Paralegal Studies -
ITT-TECH ONLINE
Associates Degree in Paralegal Studies Paralegal Studies -
ITT-TECH ONLINE