Summary
Overview
Work History
Education
Skills
Training
Timeline
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Akeirah Melanson-Shepard

Schenectady

Summary

Highly driven Legal Assistant with a strong background in criminal and civil law, along with extensive experience in support services spanning over 7 years. Recognized for exceptional multitasking abilities, prioritization skills, and ensuring timely project completion. Committed to streamlining processes to foster growth within the field of civil law.

Overview

10
10
years of professional experience

Work History

Legal Assistant

Brian Mercy Law Office
07.2023 - Current
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

911 Dispatcher

Schenectady County
02.2023 - 05.2023
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

Residential Counselor

Mohawk Opportunities
08.2022 - 02.2023
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.

Direct Support Professional

Schenectady ARC
07.2014 - 12.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

Bachelor of Applied Arts - Political Science Major - Law & Institutions Conc.

University At Albany – State University of New York
Albany, NY
05.2026

Associate in Science - Criminal Justice

SUNY Schenectady County Community College
Schenectady, NY
05.2024

Skills

  • Fast Learner
  • Scheduling/Planning
  • Microsoft Office
  • File Organization
  • Calendar Management
  • Legal Document Preparation
  • Client Communication
  • Document drafting
  • Court Filing
  • Criminal Law
  • Organizational Efficiency
  • Exceptional telephone etiquette

Training

  • Computer Applications
  • Psychology
  • Constitutional Law

Timeline

Legal Assistant

Brian Mercy Law Office
07.2023 - Current

911 Dispatcher

Schenectady County
02.2023 - 05.2023

Residential Counselor

Mohawk Opportunities
08.2022 - 02.2023

Direct Support Professional

Schenectady ARC
07.2014 - 12.2019

Bachelor of Applied Arts - Political Science Major - Law & Institutions Conc.

University At Albany – State University of New York

Associate in Science - Criminal Justice

SUNY Schenectady County Community College

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Akeirah Melanson-Shepard