AKEISHA HODGES
Queens
Summary
Customer service professional with 15 years of experience in high-pressure environments. Proven ability to resolve customer issues efficiently while fostering strong relationships. Expertise in enhancing customer satisfaction and loyalty through effective communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
Jamaica
09.2017 - 04.2025
- Acted as the first point of contact for beneficiaries through phone and written correspondence.
- Provided clear and accurate information on SSA laws, Medicare Insurance Programs, and eligibility criteria.
- Conducted detailed interviews to assess customer inquiries and determine appropriate solutions.
- Processed claims, verified eligibility, and maintained high data accuracy under strict guidelines.
- Demonstrated exceptional ability to communicate with customers in challenging situations.
Transportation Security Officer
Transportation Security Administration, TSA
Elmhurst
11.2005 - 09.2017
- Verified boarding passes, identification, and passports to ensure travel safety.
- Managed high-pressure situations and swiftly resolved security challenges.
- Provided excellent customer service by assisting travelers with policy, rules, and regulations.
- Collaborated with law enforcement and security teams to uphold safety standards.
Education
Associate of Science -
Lehman College
Bronx, NY06.2002
GED -
John Adams H.S.
Ozone Park, NY02.2000
Skills
- Effective communication
- Needs assessment
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Policy interpretation
- Call controlling
- Database research
- Professional phone voice
References
References available upon request.
Timeline
Customer Service Representative
Social Security Administration, SSA
09.2017 - 04.2025
Transportation Security Officer
Transportation Security Administration, TSA
11.2005 - 09.2017
Associate of Science -
Lehman College
GED -
John Adams H.S.
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