Akelah Nicholson
Tullahoma,TN
Summary
Detail-oriented Revenue Specialist skilled in customer service, problem-solving, and teamwork. Proven ability to analyze revenue data, ensuring accuracy in billing processes and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Revenue Specialist
EnableComp
02.2023 - Current
- Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
- Coordinated month-end closing procedures for accurate financial reporting within strict deadlines.
- Analyzed revenue data to identify discrepancies and ensure accurate billing processes.
Dental Assistant
Aspen Dental
07.2022 - 12.2022
- Assisted with patient examinations and procedures, ensuring comfort and safety.
- Maintained accurate patient records using electronic health record systems.
- Prepared treatment rooms and sterilized instruments to uphold hygiene standards.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Coordinated with dental team to optimize workflow and streamline operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Elite Endodontics
05.2022 - 07.2022
- Managed inventory of dental supplies, ensuring availability for daily procedures.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Sales Consultant
Comcast
12.2018 - 06.2021
- Implemented effective sales techniques that increased client retention and satisfaction rates significantly.
- Led initiatives to optimize sales processes, resulting in improved operational efficiency and team performance.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
Cashier
Publix
09.2018 - 12.2018
- Assisted customers with inquiries, providing prompt and friendly service.
- Maintained clean and organized checkout area to enhance customer experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Verizon
02.2017 - 02.2018
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Assisted customers in troubleshooting technical issues, improving service reliability and user experience.
- Educated customers on product features and services, driving informed purchasing decisions.
- Managed escalated complaints with professionalism, preserving customer relationships and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Representative
Verizon
01.2016 - 02.2017
- Developed strong relationships with clients to enhance customer loyalty and retention.
- Conducted product demonstrations to educate customers on features and benefits of services.
- Collaborated with team members to strategize initiatives that increased market share in competitive areas.
- Mentored junior sales representatives, fostering skill development and improving team capabilities.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Cashier
Petsmart
07.2013 - 02.2016
- Monitored inventory levels at checkout stations, coordinating restocking as needed.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Registered Dental Assistant - Dental Assisting
South College
Nashville, TN06-2022
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-2012
Skills
- Microsoft Excel expertise
- Payment processing
- Collections management
- Interpersonal communication skills
- Researching
- Teamwork
- Revenue quotas
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Revenue Specialist
EnableComp
02.2023 - Current
Dental Assistant
Aspen Dental
07.2022 - 12.2022
Dental Assistant
Elite Endodontics
05.2022 - 07.2022
Sales Consultant
Comcast
12.2018 - 06.2021
Cashier
Publix
09.2018 - 12.2018
Customer Service Representative
Verizon
02.2017 - 02.2018
Sales Representative
Verizon
01.2016 - 02.2017
Cashier
Petsmart
07.2013 - 02.2016
Registered Dental Assistant - Dental Assisting
South College
High School Diploma -
Shelbyville Central High School
French Speaker
- A2 French Speaker and member of the Tennessee Language Institute