Akelah Nicholson
Tullahoma,TN
Summary
Detail-oriented Revenue Specialist skilled in customer service, problem-solving, and teamwork. Proven ability to analyze revenue data, ensuring accuracy in billing processes and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Revenue Specialist
EnableComp
Franklin, TN
02.2023 - Current
- Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
- Coordinated month-end closing procedures for accurate financial reporting within strict deadlines.
- Analyzed revenue data to identify discrepancies and ensure accurate billing processes.
Dental Assistant
Aspen Dental
Tullahoma, TN
07.2022 - 12.2022
- Assisted with patient examinations and procedures, ensuring comfort and safety.
- Maintained accurate patient records using electronic health record systems.
- Prepared treatment rooms and sterilized instruments to uphold hygiene standards.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Coordinated with dental team to optimize workflow and streamline operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Elite Endodontics
Nolensville, TN
05.2022 - 07.2022
- Managed inventory of dental supplies, ensuring availability for daily procedures.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Sales Consultant
Comcast
Murfreesboro, TN
12.2018 - 06.2021
- Implemented effective sales techniques that increased client retention and satisfaction rates significantly.
- Led initiatives to optimize sales processes, resulting in improved operational efficiency and team performance.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
Cashier
Publix
Tullahoma, TN
09.2018 - 12.2018
- Assisted customers with inquiries, providing prompt and friendly service.
- Maintained clean and organized checkout area to enhance customer experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Verizon
Murfreesboro, TN
02.2017 - 02.2018
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Assisted customers in troubleshooting technical issues, improving service reliability and user experience.
- Educated customers on product features and services, driving informed purchasing decisions.
- Managed escalated complaints with professionalism, preserving customer relationships and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Representative
Verizon
Shelbyville, TN
01.2016 - 02.2017
- Developed strong relationships with clients to enhance customer loyalty and retention.
- Conducted product demonstrations to educate customers on features and benefits of services.
- Collaborated with team members to strategize initiatives that increased market share in competitive areas.
- Mentored junior sales representatives, fostering skill development and improving team capabilities.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Cashier
Petsmart
Tullahoma
07.2013 - 02.2016
- Monitored inventory levels at checkout stations, coordinating restocking as needed.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Registered Dental Assistant - Dental Assisting
South College
Nashville, TN06-2022
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-2012
Skills
- Microsoft Excel expertise
- Payment processing
- Collections management
- Interpersonal communication skills
- Researching
- Teamwork
- Revenue quotas
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Revenue Specialist
EnableComp
02.2023 - Current
Dental Assistant
Aspen Dental
07.2022 - 12.2022
Dental Assistant
Elite Endodontics
05.2022 - 07.2022
Sales Consultant
Comcast
12.2018 - 06.2021
Cashier
Publix
09.2018 - 12.2018
Customer Service Representative
Verizon
02.2017 - 02.2018
Sales Representative
Verizon
01.2016 - 02.2017
Cashier
Petsmart
07.2013 - 02.2016
Registered Dental Assistant - Dental Assisting
South College
High School Diploma -
Shelbyville Central High School
French Speaker
- A2 French Speaker and member of the Tennessee Language Institute