Akem Sweet

cashier taking customer orders and serving food

• Delivered fast, friendly customer service during dine-in, drive-thru, and carryout orders.
• Kept drawer balanced by accurately processing cash, credit and debit payments.

• Engage with customers to effectively build lasting relationships. Organized documents in chronologic order based on content, date, and importance. Answered phone calls, created and replied to emails regarding documentation and organization. Handled complaints, provided appropriate solution and alternative within time and followed up to ensure resolution.

• Communicating with crew members and chef regarding ingredient preparation instructions and assisted with other team members as needed during busy periods. Following cash handling policies and procedures when accepting payments from customers, tasks within specified time frame while working in fast-place environment under minimal supervision.

• Coordinated a unit of 20 security guards. Assigned daily tasks and patrolled Events. Maintained a solid stream of communication between staff. Trained new security guards and get them comfortable with our communication technology. Monitored 250 security cameras to make sure they worked properly. Detained trespassers and transferred to appropriate police.

• Engaged with customers to effectively build rapport and lasting relationships. Successfully created a process to organize all documents in chronologic order based on content, dates, importance. Directly responsible for answering phone calls and emails regarding documentation organization. Prepared source data for computer entry by compiling and sorting information; establishing entry priorities with 100% accuracy. Work with the customer service manager to ensure proper customer service is being delivered. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Communicated with other crew members regarding ingredient preparation instructions and assisted other team members as needed during busy periods. Assisted customers with placing orders, taking payments, answering questions about menu items, and thanking guests for their business. Followed cash handling policies and procedures when accepting payments from customers and completed tasks within specified time frames while working in a fast-paced environment under minimal supervision. Maintained food safety standards by following proper food handling procedures and maintaining clean work areas at all times.

• Greeted incoming customers professionally and provided friendly, knowledgeable assistance. Answered phone inquiries and took bookings in advance, using a digital map of the auditorium to find vacant seats. Sold programs and refreshments in the auditorium, handling money, while standing and balancing a tray strapped to your shoulders. Supervised the auditorium during the performance, dealing with disputes over seating and confronting anyone who is causing a disturbance. Enforced event rules and relevant health and safety regulations. Ensured that the lobby and facilities are neat and organized. Followed all emergency protocols and guided audience members to the exits in an orderly manner.