A. Kennedy Moore
Murfreesboro,TN
Summary
A motivated and detail-oriented professional with a Bachelor of Professional Studies and a concentration in Health Administration. Experienced in EMR systems support, workflow optimization, and staff training, with strong problem-solving skills and the ability to handle multiple tasks in fast-paced healthcare settings.
Overview
5
5
years of professional experience
Work History
Clerical Team Lead - Gastroenterology
Murfreesboro Medical Clinic
Murfreesboro, Tennessee
01.2026 - Current
- Lead daily front-end operations in a high-volume clinical setting, ensuring smooth patient flow and adherence to workflows.
- Coordinate staffing schedules and adjust coverage to support operational efficiency and patient access.
- Collaborate with providers, clinical staff, and administrative teams to evaluate and optimize workflows.
- Serve as a TouchWorks EMR Super User and Phreesia Peers Educating Peers member, providing end-user support, troubleshooting system issues, and driving workflow improvements.
- Train and onboard new employees on EMR systems, scheduling workflows, and clinic procedures.
- Support workflow updates and system changes through testing, validation, and issue resolution.
Patient Care Clerk - Gastroenterology
Murfreesboro Medical Clinic
Murfreesboro, Tennessee
03.2025 - 01.2026
- Manage scheduling operations across 9 provider schedules, coordinating check-in workflow and supporting continuity of care between clinical and administrative teams.
- Schedule, confirm, and reschedule appointments while coordinating with specialty providers to optimize clinic flow.
- Greet and check in patients, verifying demographics, insurance, and contact information with a high level of accuracy.
- Coordinate referrals, prior authorizations, and medical records requests.
- Maintain accurate patient records and ensure compliance with clinic policies.
Lead Receptionist/ Administration Assistant - MMC Now
Murfreesboro Medical Clinic
Murfreesboro, Tennessee
11.2020 - 03.2025
- Onboarded and trained new hires on clinic systems and workflows, enhancing team integration and operational consistency.
- Developed and managed staff schedules, ensuring appropriate coverage across clinical and administrative teams.
- Acted as the primary point of contact for patients, handling high-volume communication and directing care appropriately.
- Resolved scheduling conflicts and administrative issues with providers and department leadership, improving overall clinic efficiency.
- Supported front-office operations by ensuring accurate patient registration and documentation, streamlining financial processes.
- Managed patient check-in and check-out processes, ensuring accurate collection of information and payments.
- Assisted in maintaining efficient clinic operations by adapting to workflow demands in a fast-paced urgent care setting.
Education
Bachelor of Science - Professional Studies
Middle Tennessee State University
Murfreesboro, TN01-2025
High School -
Oakland High School
Murfreesboro, TN01-2019
Skills
- EMR Systems Support
- Clinical Workflow Optimization
- End-User Support & Troubleshooting
- Process improvement
- Process Improvement Initiatives
- Microsoft Office Suite
- Patient Management Systems
- Organizational Skills
- Strong Communication
Timeline
Clerical Team Lead - Gastroenterology
Murfreesboro Medical Clinic
01.2026 - Current
Patient Care Clerk - Gastroenterology
Murfreesboro Medical Clinic
03.2025 - 01.2026
Lead Receptionist/ Administration Assistant - MMC Now
Murfreesboro Medical Clinic
11.2020 - 03.2025
Bachelor of Science - Professional Studies
Middle Tennessee State University
High School -
Oakland High School