Rachael Oluwafemi
Dallas,USA
Summary
Results-driven business professional with exceptional skills and experience in many EMRs, Training, Go lives, Education and Process Improvement. An enthusiastic team player, striving to fulfill the demands of every project. Experience with ensuring high standards of culturally competent care for a wide variety of patients and professional staff with diverse needs. Support clinical staff in Epic, ClinDoc, CPOE, and Ambulatory. Inpatient, outpatient, pediatrics. Help to create a smooth transition of the software and answer any questions regarding their use of software in their specific workflow. My Experience of dealing with high volume of customers in busy environments and ability to resolve first stage and escalated complaints.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Epic GI (Gastroenterology) Support
Optum Care
Mount Manhattan, NY
02.2025 - 03.2025
- Trained gastroenterologists and mid-level providers on documenting GI procedures, including endoscopy, colonoscopy, and EGD (esophagogastroduodenoscopy)
- Educated providers on using Epic to document procedure findings, create procedure notes, and order follow-up tests or treatments
- Conducted training sessions on managing GI-specific order sets, including bowel prep instructions and sedation orders
- Trained nurses on documenting pre-procedure assessments, including patient history, allergies, and medication reconciliation
- Educated nurses on using Epic to document intra-procedure findings, including vital signs, medications administered, and patient responses
- Conducted training sessions on post-procedure documentation, including recovery assessments and discharge instructions
- Supported endoscopy and procedure staff in using Epic to manage procedure schedules, track equipment, and document procedural workflows
- Trained staff on using Epic Rover devices for real-time documentation during procedures
- Educated staff on managing GI-specific workflows, such as biopsy tracking, pathology orders, and specimen collection
Epic Triage Support
San Mateo Medical
San Francisco, CA
11.2024 - 12.2024
- Trained nurses on using Epic to document triage assessments, including patient acuity, chief complaints, and vital signs
- Educated nurses on navigating the triage worklist, prioritizing patients based on urgency, and assigning appropriate care pathways
- Conducted training sessions on documenting patient interactions, including phone triage and walk-in assessments
- Supported nurses in using Epic Rover devices for real-time documentation during triage
- Trained providers on reviewing triage documentation, acknowledging orders, and making care decisions based on triage findings
- Educated providers on using Epic to track triage progress, monitor patient wait times, and escalate urgent cases
- Conducted training sessions on integrating triage workflows with other clinical processes, such as order entry and discharge planning
Ambulatory Provider / Mid- Level Support / Nurses/ Front Desk
Optum Health
Phoenix, AZ
10.2024 - 11.2024
- Trained providers and mid-levels on documenting patient encounters, including history, assessments, and treatment plans
- Educated providers on order entry, result review, and referral management workflows
- Conducted training sessions on using the patient portal for telehealth visits, secure messaging, and patient education
- Trained nurses on documenting patient vitals, medications, and immunizations during clinic visits
- Educated nurses on managing in-basket messages, processing refill requests, and coordinating patient care
- Supported nurses in using Epic Rover devices for real-time documentation during patient visits
- Trained front desk staff on patient check-in, appointment scheduling, and insurance verification workflows
- Educated users on managing patient demographics, creating visit records, and handling pre-authorizations
- Conducted training sessions on managing provider schedules, including template building and appointment types
Ambulatory Provider / Mid- Level Support / Nurse
AltaMed
El Monte, CA
08.2024 - 10.2024
- Trained clinic staff on scheduling appointments, managing patient check-ins, and documenting patient encounters using Epic Ambulatory
- Educated providers and nurses on order entry, result review, and referral management workflows
- Conducted training sessions on using the patient portal for telehealth visits, appointment scheduling, and secure messaging
- Supported the integration of Ambulatory with other Epic modules (e.g., Cadence, MyChart) to ensure seamless data flow
Epic Ambulatory Support
Hoag Medical Group
Orange County, CA
06.2024 - 08.2024
- Led soft go-live activities for the Ambulatory module, focusing on outpatient scheduling, patient check-in, and clinical documentation workflows
- Conducted end-user training for clinic staff, including front desk personnel, medical assistants, and providers, during the soft go-live phase
- Monitored system usage during soft go-live, identifying and resolving issues related to appointment scheduling, patient check-in, and documentation errors
- Collaborated with the project team to gather feedback from users during soft go-live, making necessary adjustments to workflows and configurations before full go-live
- Provided at-the-elbow support during soft go-live, ensuring users felt confident navigating the system and addressing questions in real-time
Epic Optime/Anesthesia Support
NCH Concierge Medicine
Naples, FL
02.2024 - 04.2024
- Trained PACU (Post-Anesthesia Care Unit) nurses on documenting post-op assessments, including vital signs, pain levels, and recovery progress
- Educated providers on documenting post-op notes, including surgical outcomes, complications, and discharge instructions
- Supported the use of Optime for post-op case closure, including reconciling supplies, documenting implant usage, and completing surgical charges
- Conducted training sessions on post-op patient education, including wound care, medication instructions, and follow-up appointments
Epic Cadence Support
Marshfield Medical
Madison, Wisconsin
08.2023 - 12.2023
- Led soft go-live activities for the Cadence module, focusing on appointment scheduling, patient registration, and insurance verification workflows
- Conducted end-user training for registration and scheduling staff during the soft go-live phase, emphasizing patient check-in, visit record creation, and pre-authorization processes
- Monitored system usage during soft go-live, identifying and resolving issues related to appointment conflicts, missing patient demographics, and insurance errors
- Collaborated with the project team to gather feedback from users during soft go-live, making necessary adjustments to workflows and configurations before full go-live
- Provided at-the-elbow support during soft go-live, ensuring users felt confident navigating the system and addressing questions in real-time
Epic Optime/Anesthesia Support
Blueridge Health
North Carolina
06.2023 - 10.2023
- Trained surgical coordinators and nurses on using Optime for pre-op scheduling, including creating surgical cases, managing block schedules, and assigning resources (e.g., OR rooms, equipment, and staff)
- Educated pre-op nurses on documenting pre-operative assessments, including patient history, allergies, and pre-op checklists
- Supported the use of preference cards in Optime, ensuring accurate documentation of surgeon-specific instruments, supplies, and procedural requirements
- Conducted training sessions on pre-op patient education, including consent forms and pre-surgical instructions
Epic Cadence/Prelude (Scheduling/Registration) Support
Centra Health (Family Medicine Center)
Lynchburg, VA
01.2023 - 04.2023
- Trained registration and scheduling staff on using Cadence and Prelude for patient check-in, appointment scheduling, and insurance verification
- Educated users on managing patient demographics, creating visit records, and handling pre-authorizations
- Supported the integration of Cadence/Prelude with other Epic modules to ensure accurate patient data flow
- Provided go-live support by addressing user questions, resolving system errors, and optimizing scheduling workflows
- Developed training materials and quick-reference guides to help users navigate Cadence and Prelude efficiently
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Epic Beacon (Oncology) Support
St. Jude's Research Children’s Hospital
Memphis, TN
06.2022 - 11.2022
- Trained oncology staff on using Beacon for chemotherapy ordering, scheduling, and documentation
- Educated providers and nurses on managing treatment plans, documenting infusions, and monitoring patient responses
- Supported the integration of Beacon with lab and pharmacy systems for seamless data exchange
- Provided real-time support during go-live, resolving issues and ensuring accurate documentation of oncology workflows
- Conducted post-go-live evaluations to identify areas for optimization and improve user satisfaction
Epic Willow (Pharmacy) Support
White Plains Medical
White Plains, NY
01.2022 - 03.2022
- Trained pharmacy staff on using Willow for medication ordering, dispensing, and inventory management
- Educated nurses on scanning medications at the bedside and troubleshooting issues with the MAR
- Supported the integration of Willow with other clinical systems to ensure accurate medication reconciliation
- Provided go-live support by addressing pharmacy workflow challenges and resolving system errors
- Developed training materials and conducted refresher sessions to ensure long-term adoption of Willow workflows
Epic Optime/Anesthesia Support
Montefiore Hospital
Bronx, NY
08.2021 - 11.2021
- Trained surgical teams on using Optime for case scheduling, preference card management, and intraoperative documentation
- Educated anesthesia providers on documenting anesthesia records, administering medications, and monitoring patients during surgery
- Supported the integration of Optime with supply chain and pharmacy systems for real-time inventory tracking
- Provided hands-on training for OR staff on using Epic Rover devices for documentation and assessments
- Resolved system issues during go-live, ensuring smooth surgical operations and minimal downtime
Epic ASAP (Emergency Department) Support
Advocate Aurora Health
Chicago, IL
03.2020 - 07.2020
- Trained ED staff on using ASAP for triage, patient tracking, and discharge workflows
- Educated nurses and providers on documenting patient encounters, ordering tests, and reviewing results in real-time
- Supported the integration of ASAP with other systems (e.g., Radiology, Lab) to ensure seamless data flow
- Provided go-live support by addressing user questions, resolving system errors, and optimizing workflows for high-pressure ED environments
- Conducted post-go-live evaluations to gather feedback and identify opportunities for improvement
- Exceeded customer satisfaction by finding creative solutions to problems.
Epic Ambulatory Support
Duffy Health Center
Cape Cod, MA
08.2019 - 12.2019
- Trained clinic staff on scheduling appointments, documenting patient encounters, and managing patient check-ins using Epic Ambulatory
- Guided providers and nurses through order entry, result review, and referral management workflows
- Conducted training sessions on using the patient portal for telehealth visits, appointment scheduling, and secure messaging
- Provided real-time support during go-live, troubleshooting issues and ensuring minimal disruption to clinic operations
- Developed tip sheets and quick-reference guides to help users navigate the Ambulatory module efficiently
- Carried out task of decreasing referral Work Que from 1200 to 500 upon assignment ending
Epic ClinDoc/Rover Support
BCH
Boston, MA
02.2019 - 06.2019
- Trained nurses on navigating ClinDoc workflows, including acknowledging orders, managing worklists, and documenting patient care
- Educated nurses on administering medications using the MAR (Medication Administration Record) and troubleshooting issues when medications are not scanned
- Conducted hands-on training for nurses, techs, and MHWs on using Epic Rover devices for real-time documentation and assessments
- Provided go-live support by addressing user questions, resolving system issues, and ensuring smooth adoption of ClinDoc and Rover workflows
- Collaborated with the IT and clinical teams to identify and resolve workflow bottlenecks, improving efficiency during the go-live phase
Medical Assistant
Parkland Hospital
Mesquite, TX
04.2017 - 01.2018
- Processed orders for medical supplies and lab equipment.
- Organized charts, documents and supplies to maintain team productivity.
- Handled general office duties to support administrative staff during peak hours.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Changed dressings on wounds to prevent infection and check for healing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Documented notes during patient visits.
- Assisted back office patient processes to reduce office wait times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Medical Assistant
Mount Sinai Health
New York, NY
09.2016 - 03.2017
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Handled general office duties to support administrative staff during peak hours.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted with scheduling patient appointments and follow-up visits.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared treatment rooms for patient examinations.
Education
Certified Nursing Assistant (CNA) -
Igbans Institude of Vocational Training
NY02-2015
Skills
Epic Systems (Inpatient, Outpatient, Emergency Department, Order Management, Medication Management, Clinical Documentation)
Radiology (Radiant)
Assisting patients over the call
Front Desk (Cadence)
Patient Access
Orders (Epic Care Inpatient)
Epic Super User/At-the-Elbow Support
Remote and onsite help desk / call
Center Support
Emergency Department (ASAP)
Surgery, Anesthesia (OpTime)
Epic, Cerner, and Athena EMR
Certification
- Patient Care Technician Certification (Including EKG & Phlebotomy)
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
References
References upon request.
Timeline
Epic GI (Gastroenterology) Support
Optum Care
02.2025 - 03.2025
Epic Triage Support
San Mateo Medical
11.2024 - 12.2024
Ambulatory Provider / Mid- Level Support / Nurses/ Front Desk
Optum Health
10.2024 - 11.2024
Ambulatory Provider / Mid- Level Support / Nurse
AltaMed
08.2024 - 10.2024
Epic Ambulatory Support
Hoag Medical Group
06.2024 - 08.2024
Epic Optime/Anesthesia Support
NCH Concierge Medicine
02.2024 - 04.2024
Epic Cadence Support
Marshfield Medical
08.2023 - 12.2023
Epic Optime/Anesthesia Support
Blueridge Health
06.2023 - 10.2023
Epic Cadence/Prelude (Scheduling/Registration) Support
Centra Health (Family Medicine Center)
01.2023 - 04.2023
Epic Beacon (Oncology) Support
St. Jude's Research Children’s Hospital
06.2022 - 11.2022
Epic Willow (Pharmacy) Support
White Plains Medical
01.2022 - 03.2022
Epic Optime/Anesthesia Support
Montefiore Hospital
08.2021 - 11.2021
Epic ASAP (Emergency Department) Support
Advocate Aurora Health
03.2020 - 07.2020
Epic Ambulatory Support
Duffy Health Center
08.2019 - 12.2019
Epic ClinDoc/Rover Support
BCH
02.2019 - 06.2019
Medical Assistant
Parkland Hospital
04.2017 - 01.2018
Certified Medical Assistant
Mount Sinai Health
09.2016 - 03.2017
Certified Nursing Assistant (CNA) -
Igbans Institude of Vocational Training
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