Joy J. Eddie
Bradenton,FL
Summary
Dynamic and highly skilled Classroom Trainer with a strong background in Epic, Meditech, and Cerner systems, specializing in EMR and clinical documentation training. Adept at guiding healthcare professionals, physicians, nurses, and end-users—through complex system integrations, offering end-user support, and ensuring seamless adoption of healthcare technologies.
Professional in healthcare IT with focus on Epic systems, prepared to bring expertise in troubleshooting, system optimization, and user training. Strong collaborator known for reliability and adaptability in dynamic environments. Skilled in workflow analysis, problem-solving, and providing effective end-user support. Recognized for driving team success and achieving impactful results.
Overview
7
7
years of professional experience
Work History
Epic ATE Support Specialist
Medasource
New York City, NY
11.2025 - 11.2025
- Resolved complex issues effectively using analytical thinking skills combined with a deep understanding of the Epic ATE software.
- Increased user satisfaction by responding quickly to inquiries and providing expert guidance on system features and functionalities.
- Maintained detailed documentation of all issue resolutions, enabling faster resolution of future problems and increased team efficiency.
- Educated users about Epic ATE best practices, increasing proficiency levels among staff members.
Epic ATE Support Specialist
Optimum HIT
Salt Lake City, UT
09.2025 - 09.2025
- Provided technical support for Epic ATE applications, resolving user issues and ensuring system functionality.
- Collaborated with cross-functional teams to streamline workflows and improve end-user experience with Epic systems.
- Conducted training sessions for staff on Epic functionalities, enhancing user competence and system utilization.
- Analyzed system performance data to identify trends and recommend enhancements for increased operational efficiency.
- Monitored ticketing system for support requests, prioritizing issues based on urgency and impact on operations.
Epic Consultant
CMRC
New York, NY
03.2025 - 03.2025
- Optime/ Anesthesia
- -Assisted physicians and nurses in documentation and navigation with order entering and medication reconciliation
- - Worked one on one with physicians to help create smart phrases for notes, personalize order sets and save favorites.
- - Helped nurses in personalizing tabs in flowsheet for their first time patient admission
- - Helped in personalization of epic to aide in better understanding, time management and workflow progression.
Epic Consultant
Optum Care Mountain West
New Mexico
12.2024 - 12.2024
- Radiant
- - Provided intensive elbow support to radiologists, technologists, and support staff over a three-week period, assisting them with system navigation, order entry, imaging review, and report generation
- -Supported the radiology team in placing, modifying, and managing imaging orders within Epic
Epic Consultant
Memorial Hermann
Houston
10.2024 - 11.2024
- Optime/ Anesthesia
- - Provided elbow support to physicians, nurses, and staff on EpicCare, focusing on clinical documentation, charge capture, and order management.
- - Provided Elbow Support to physicians and nurses in personalizing workspaces, using rounding navigator, and managing toolbar configurations.
Meditech Consultant
Willis Knighton Hospital
Shreveport, Louisiana
09.2024 - 10.2024
- Radiology
- -Supported the Radiology department in creating and processing imaging orders, ensuring accurate data entry and result documentation in the system.
- -Resolve issues with the interface between Meditech and radiology imaging systems, ensuring imaging results are properly uploaded to patient records.
Epic Consultant
Cordea Consulting
Jupiter, FL
07.2024 - 09.2024
- ASAP
- - Delivered comprehensive training for Emergency Room staff, including Front Desk, Nurses, and Physicians on Epic systems such as ASAP and medication reconciliation.
- - Design and develop training materials, presentations, and course outlines for the Epic ASAP module, ensuring alignment with the hospital’s workflows and user needs
Meditech Consultant
Willis Knighton Expanse Health
06.2024 - 06.2024
- Nursing Module
- -Provide real-time support to nursing staff in utilizing Meditech for patient assessments, electronic charting, medication administration, and care planning.
- -Assist with troubleshooting issues related to nursing documentation, ensuring accurate data capture and compliance with hospital protocols.
- -Review and resolve errors related to vital signs input, nurse flowsheets, and care plan updates.
Epic Consultant
E4 Services (WMC BSCHS Warwick Family Practice)
Warwick, NY
06.2023 - 06.2023
- Cerner
- -Delivered Cerner Ambulatory training for front desk staff, providers, and nurses, focusing on registration workflows, medication orders, and diagnostic linking.
- -Assisted in the development of preference lists and navigators to ensure efficient and accurate order entries.
Epic Consultant
Executrain (St. Joseph Hospital)
Lexington, KY
09.2022 - 10.2022
- Cadence/Prelude
- -Provided Epic training support for both inpatient and ambulatory workflows, including Cadence, ADT-Prelude, and Optime modules.
- -Trained physicians and nurses on proper documentation techniques, order management, and smart tool configuration.
Meditech Consultant
Valley Health Hospital
Paramus, New Jersey
05.2022 - 05.2022
- Radiant
- - Support the Radiology department in creating and processing imaging orders, ensuring accurate data entry and result documentation in the system.
- - Resolve issues with the interface between Meditech and radiology imaging systems, ensuring imaging results are properly uploaded to patient records.
- -Assist staff with troubleshooting failed order transmissions or delayed result reporting
OHIO HEALTH SURGICAL SPECIALIST
COLUMBUS, OH
03.2022 - 05.2022
- EPIC GO-LIVE(CLINDOC)
- -Trained providers on the importance of med reconciliation
- -Showed and described how to assign phases of care
- -Supported providers in using and configuring the result review activity
- -Monitor turnaround times and assist with flagging critical lab results for physician review
Epic Consultant
ST Mary’s
Albany, New York
01.2022 - 01.2022
- LAB
- - Assist laboratory staff with managing test orders, specimen tracking, result entry, and ensuring proper linking of test results to patient records.
- - Troubleshoot errors such as mislabeling of specimens or incorrect result entries, ensuring smooth integration between Lab and Patient Records.
- - Monitor turnaround times and assist with flagging critical lab results for physician review
Epic Consultant
HCTEC (George Washington University Hospital)
Washington, DC
12.2021 - 01.2022
- Cadence/My Chart
- -Conducted classroom and at-the-elbow support for clinicians in utilizing Epic In-Basket, MyChart, and Smart Tools (Smart Text, Smart Link).
- - Supported end users in managing their workflows, including resolving technical issues with hardware (printers, scanners) and software.
- - Assisted physicians in customizing Epic to streamline clinical documentation and order management processes.
Meditech Consultant
NYU Langone
Brooklyn, New York
11.2021 - 11.2021
- Patient Access/ Scheduling
- - Support staff with patient registration, verifying insurance details, and managing demographic updates in Meditech.
- - Assist with troubleshooting errors in the admission process, such as duplicate records or incomplete registration details.
- - Ensure patients are properly entered into the system for scheduling and billing purposes, reducing delays in patient intake
Epic Consultant/Trainer
BARNES JEWISH HOSPITAL
ST LOUIS, MI
05.2021 - 11.2021
- Module: OPTIME
- -Create and modify classroom training materials for the Epic Optime module, ensuring the content is up-to-date and aligned with system updates
- -Design and develop curriculum that incorporates best practices for using Epic Optime in various clinical settings, particularly operating rooms (ORs) and perioperative teams
Consultant/Trainer
BARNES JEWISH HOSPITAL
ST LOUIS, MI
05.2020 - 11.2020
- Module: OPTIME
- - Create and modify classroom training materials for the Epic Optime module, ensuring the content is up-to-date and aligned with system updates
- -Design and develop curriculum that incorporates best practices for using Epic Optime in various clinical settings, particularly operating rooms (ORs) and perioperative teams
- -Deliver engaging, hands-on training sessions for end users (surgeons, nurses, schedulers, anesthesia staff, etc.) on how to use the Epic Optime system
- -Tailor training to different user levels, from novice to advanced users, ensuring that each participant understands how to use the system efficiently and effectively
- -Provide real-time support to end users during training sessions, answering questions and resolving issues related to system use.
- -Assist users in troubleshooting errors or challenges they encounter while using the Optime module post-training.
Stork / Grand Central Trainer
Northern Light health
11.2018 - 04.2019
- -Responsible for supporting all elements of training and curriculum development and implementation for designated application(s) in the EHR program
- - Assists training manager with training strategy for designated stork & ClinDoc application
- - Provided training for Super Users, End-users, and New Hire Training for L&D, Post-Partum, NICU & Newborn Providers
- - Provided classroom trainings to Case mgt, ancillary and Nursing classes
- - Tailored lesson plans, Quick Start Guides, Exercise Booklets, and TIP sheets
- -Created extended learning materials and assessments and exercises
Grand Central Trainer
Eastern Maine Health
06.2018 - 11.2018
- - Responsible for supporting all elements of training and curriculum development and implementation for designated application(s) in the EHR program
- - Trained the Techs, Unit and departmental supervisors on patient movement workflow.
- - Arriving patients and transferring to ER, LD and the different floors
- -Bed planning and assignment
- -Transportation of patients. Movements to different locations and how to use the rovers
- -Assists training manager with training strategy for Grand Central application
Education
Bachelor of Science -
Skills
- EpicCare Inpatient & Outpatient
- Clinical Documentation and EMR Configuration
- Classroom Training & Curriculum Development
- Physician Elbow Support & End-User Training
- System Troubleshooting (Hardware & Software)
- Charge Capture & Preference List Configuration
- Smart Tools (Smart Phase, Smart Text, Smart List)
- Medication Reconciliation & Order Management
- Epic software expertise
Timeline
Epic ATE Support Specialist
Medasource
11.2025 - 11.2025
Epic ATE Support Specialist
Optimum HIT
09.2025 - 09.2025
Epic Consultant
CMRC
03.2025 - 03.2025
Epic Consultant
Optum Care Mountain West
12.2024 - 12.2024
Epic Consultant
Memorial Hermann
10.2024 - 11.2024
Meditech Consultant
Willis Knighton Hospital
09.2024 - 10.2024
Epic Consultant
Cordea Consulting
07.2024 - 09.2024
Meditech Consultant
Willis Knighton Expanse Health
06.2024 - 06.2024
Epic Consultant
E4 Services (WMC BSCHS Warwick Family Practice)
06.2023 - 06.2023
Epic Consultant
Executrain (St. Joseph Hospital)
09.2022 - 10.2022
Meditech Consultant
Valley Health Hospital
05.2022 - 05.2022
OHIO HEALTH SURGICAL SPECIALIST
03.2022 - 05.2022
Epic Consultant
ST Mary’s
01.2022 - 01.2022
Epic Consultant
HCTEC (George Washington University Hospital)
12.2021 - 01.2022
Meditech Consultant
NYU Langone
11.2021 - 11.2021
Epic Consultant/Trainer
BARNES JEWISH HOSPITAL
05.2021 - 11.2021
Consultant/Trainer
BARNES JEWISH HOSPITAL
05.2020 - 11.2020
Stork / Grand Central Trainer
Northern Light health
11.2018 - 04.2019
Grand Central Trainer
Eastern Maine Health
06.2018 - 11.2018