DUPE BAKARE
Intermountain Healthcare
Fulshear,TX
5
years of professional experience
Dedicated Epic ATE Support Specialist with proven expertise in workflow optimization and HIPAA compliance. Committed to enhancing system performance and fostering teamwork to drive user satisfaction.
Work History
Epic ATE Support Specialist
1 Month- Contributed to the development of comprehensive training materials for new team members, ensuring consistent knowledge transfer and skills development.
- Ensured optimal system performance with regular maintenance, updates, and troubleshooting.
- Enhanced system efficiency by identifying and resolving technical issues in a timely manner.
- Supported the implementation of new software modules, facilitating seamless integration into existing workflows.
- Maintained detailed documentation of all issue resolutions, enabling faster resolution of future problems and increased team efficiency.
- Achieved successful project outcomes by collaborating closely with cross-functional teams.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Epic ATE Support Specialist
2 Months- Documented system issues and resolutions to improve knowledge base for future reference.
- Monitored system performance and reported anomalies to technical teams for resolution.
- Participated in cross-functional teams to streamline processes within healthcare operations.
- Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
- Boosted overall performance of Epic ATE systems through rigorous testing and validation processes.
- Streamlined workflows for improved productivity by providing thorough end-user support and training.
- Increased user satisfaction by responding quickly to inquiries and providing expert guidance on system features and functionalities.
Epic Credentialed Trainer, ClinDoc
4 Months- Delivered comprehensive training sessions on Epic ClinDoc functionalities to enhance user proficiency.
- Developed and maintained training materials, ensuring alignment with hospital policies and Epic system updates.
- Collaborated with clinical staff to assess training needs and tailor programs for diverse learning styles.
- Provided ongoing support and troubleshooting for end-users, improving system utilization across departments.
- Facilitated workshops and hands-on sessions, promoting effective communication of clinical documentation best practices.
- Mentored new trainers and staff members, strengthening team capabilities and knowledge retention regarding Epic systems.
- Trained new hires in Epic ClinDoc modules, ensuring a seamless integration into existing workflows without compromising patient care quality.
- Supported the ongoing professional development of fellow trainers by sharing knowledge and best practices in the field of Epic ClinDoc education.
- Addressed complex technical issues encountered during the course of training sessions, offering real-time solutions without disrupting the learning process.
Epic Ambulatory Go-Live Support ATE Specialist
2 Months- Monitored functionality of Epic modules during go-live periods, promptly addressing any technical glitches that arose during usage.
- Promoted a positive work environment by maintaining open lines of communication and addressing any concerns raised by team members promptly.
- Provided detailed project updates to stakeholders, ensuring they remained informed about the progress and milestones achieved during implementation phases.
- Evaluated user feedback on system performance, making recommendations for improvements based on their input.
- Contributed to long-term success of Epic Ambulatory implementations by sharing lessons learned and insights gained from previous projects with colleagues and team members.
- Identified areas for improvement in EHR processes, suggesting necessary modifications to enhance productivity and accuracy.
- Developed customized documentation materials tailored to specific user needs for easy reference purposes.
- Helped streamline repair processes and update procedures for support action consistency.
Epic ClinDoc Go-Live Support Specialist
1 Month- Monitored system operations to ensure seamless integration of clinical documentation tools.
- Worked closely with project management teams, facilitating regular check-ins and updates regarding ongoing progress during the Go-Live phase.
- Maintained detailed records of user feedback, addressing concerns promptly and escalating critical issues to project leaders when necessary.
- Optimized patient safety standards by supporting healthcare providers in accurately documenting patient encounters within the Epic ClinDoc platform.
- Assisted in the development of end-user training materials, incorporating real-world examples and scenarios to promote understanding and retention of key concepts.
- Consistently met performance metrics set forth for supporting end-users during their transition to newer technologies such as the Epic ClinDoc module.
Epic Ambulatory Go-Live Support ATE Specialist
1 Month- Participated in training sessions, reinforcing knowledge of Epic functionalities among staff for optimal usage.
- Engaged with stakeholders to clarify requirements and align support strategies with organizational goals during go-live processes.
- Coordinated schedules with project managers to align resources effectively for efficient delivery of services during go-live events.
- Facilitated knowledge transfer among team members by sharing best practices learned from previous project experiences.
- Provided ongoing support to users, addressing concerns or difficulties they faced while navigating the system.
- Assisted in the successful implementation of the Epic Ambulatory module, contributing to better patient care and data management.
- Reduced downtime and increased efficiency by troubleshooting and resolving issues with the Epic software.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Epic ATE Support Specialist
10 Months- Provided technical support for Epic systems, ensuring efficient operation and user satisfaction.
- Assisted in troubleshooting issues related to electronic health records and workflows.
- Collaborated with clinical staff to optimize system usage and enhance data accuracy.
- Conducted training sessions for end-users on Epic functionalities and best practices.
- Supported software upgrades and enhancements by coordinating user feedback effectively.
- Optimized system configurations to meet specific client needs while maintaining high levels of security and compliance standards.
- Troubleshot complex issues effectively using analytical thinking skills combined with a deep understanding of the Epic ATE software.
- Developed customized solutions for unique client challenges, resulting in enhanced user experiences across various departments within an organization.
- Assisted with data migration tasks during system transitions, ensuring minimal disruption to daily operations for clients.
- Provided constructive feedback to software developers regarding potential improvements based on user feedback and observed trends in reported issues.
- Implemented robust testing strategies to identify potential areas of improvement within the Epic ATE system before deployment.
Epic ASAP Go-Live Support Specialist
5 Months- Provided real-time support during Epic ASAP Go-Live events, ensuring smooth system transitions.
- Assisted users with troubleshooting and resolving technical issues related to Epic ASAP functionalities.
- Collaborated with cross-functional teams to streamline workflows and enhance user experience during implementation.
- Conducted training sessions for end-users, facilitating knowledge transfer and boosting confidence in system usage.
- Documented support processes and user feedback to inform future improvements in go-live strategies.
- Engaged in continuous learning of Epic ASAP features, adapting quickly to evolving operational requirements.
- Streamlined system functionality by troubleshooting software problems and collaborating with developers to implement fixes.
- Demonstrated commitment to continuous learning by attending relevant conferences and workshops related to Epic applications, staying current on industry trends and incorporating newfound knowledge into support strategies.
Epic Cadence ATE Support Consultant
1 Month- Supported implementation of Epic Cadence modules to streamline scheduling processes.
- Assisted in troubleshooting application issues to enhance user experience and system functionality.
- Collaborated with clinical teams to gather requirements for system enhancements and updates.
- Conducted training sessions for end-users on Epic Cadence features and functionalities.
- Engaged with stakeholders to identify and resolve application-related challenges effectively.
- Documented workflow processes to ensure accurate representation of operational standards.
- Analyzed data trends to identify areas for improvement in application usage and user experience within Epic Cadence systems.
Epic Ambulatory Go-Live Support ATE Specialist
2 Months- Provided real-time support during Epic ambulatory go-live events to ensure seamless system transitions.
- Assisted end-users in navigating Epic applications, enhancing user confidence and operational efficiency.
- Collaborated with cross-functional teams to troubleshoot issues and deliver timely solutions during implementation phases.
- Documented user feedback and system performance to inform continuous improvement initiatives post-launch.
- Monitored system performance metrics to identify areas for immediate assistance and escalate critical issues effectively.
- Adapted quickly to evolving project demands, ensuring consistent service delivery throughout deployment activities.
- Collaborated with cross-functional teams to ensure smooth transition during system go-live events.
- Ensured compliance with federal regulations such as HIPAA by implementing secure practices in handling sensitive patient information within the EHR system.
- Conducted thorough testing of implemented features prior to go-live events, detecting potential issues before they impacted end-users directly.
Epic ClinDoc Go-Live Support Specialist
1 Month- Assisted in troubleshooting Epic ClinDoc issues during go-live events.
- Provided user support for clinical documentation processes and workflows.
- Collaborated with cross-functional teams to address system-related challenges.
- Conducted training sessions for staff on Epic functionality and best practices.
- Documented user feedback and system performance for continuous improvement initiatives.
- Engaged with end-users to identify training needs and optimize usage of Epic systems.
- Supported data migration efforts, ensuring accuracy in patient records during transitions.
- Assisted in developing customized documentation templates tailored to meet specific organizational needs and streamline information flow within the EHR system.
Education
Bachelor of Science - Health Sciences
HEALTHCARE MANAGEMENT - Health Care Management
Skills
Teamwork and cooperation
Continuous learning and development
Communication and interpersonal skills
Critical thinking and analysis
Time management mastery
Data analysis
HIPAA compliance
Workflow optimization
Epic care Ambulatory and Inpatient.
CPOE
ClinDoc
Beacon
Clinical documentation
Telehealth Integration
System Optimization
Training and supporting
EMR Implementation
EPIC ATE
Timeline
Epic ATE Support Specialist
Intermountain Healthcare
04.2026 - 05.2026Read More
Epic ATE Support Specialist
Mount Sinai Health System
01.2026 - 03.2026Read More
Epic Credentialed Trainer, ClinDoc
ST LUKE HOSPITAL
07.2025 - 11.2025Read More
Epic Ambulatory Go-Live Support ATE Specialist
MD ANDERSON CANCER CENTER
02.2025 - 04.2025Read More
Epic ClinDoc Go-Live Support Specialist
Umass Memorial Medical Group
08.2024 - 09.2024Read More
Epic Ambulatory Go-Live Support ATE Specialist
Southern Illinois Healthcare - Herrin Hospital
06.2024 - 07.2024Read More
Epic ATE Support Specialist
Trinity Health
04.2023 - 02.2024Read More
Epic ASAP Go-Live Support Specialist
University Of Arkansas For Medical Sciences, Cctc
09.2022 - 02.2023Read More
Epic Cadence ATE Support Consultant
UNC Health Care
06.2022 - 07.2022Read More
Epic Ambulatory Go-Live Support ATE Specialist
St Luke's Health Network
02.2022 - 04.2022Read More
Epic ClinDoc Go-Live Support Specialist
UTMB Galveston
10.2021 - 11.2021Read More
Rice University
HEALTHCARE MANAGEMENT from Health Care Management
Read More
IMSU
Bachelor of Science from Health Sciences
Read More