Brittany Murphy
Camden,SC
Summary
Detail-oriented healthcare professional with 2 years of Nursing and Patient Support experience, complemented by over 10 years in Customer Service and Claims. Proficient in ICD-10 coding, Medical Billing, and EHR management, with a strong background in Epic system training and user support. Skilled in vital sign monitoring, EKGs, specimen collection, and maintaining sterile environments. Proven ability to resolve complex issues related to claims, benefits, and eligibility, ensuring efficient patient care.
Overview
13
13
years of professional experience
Work History
Epic ATE Support Specialist
Intermountain Health/ Women and Infants Hospital/ Boston Medical Center
09.2025 - 11.2025
- Facilitated seamless ATE support for healthcare staff during the critical Go Live implementation phase.
- Collaborated with doctors, nurses, and technologists to address immediate technical challenges.
- Enhanced workflow efficiency by providing real-time troubleshooting and guidance during system integration.
- Conducted training sessions for end-users to ensure proficient use of new technology solutions.
- Assured compliance with healthcare protocols throughout the implementation process to maintain patient safety.
- Acted as a liaison between technical teams and medical staff to streamline communication and resolve issues.
- Monitored system performance post-implementation to identify and address any arising concerns.
Healthrise/Mercy One
05.2025 - 06.2025
- Facilitated seamless Go Live implementation by providing ATE support to clinical staff.
- Assisted doctors, nurses, front desk staff, and technologists in overcoming technical challenges.
- Enhanced operational efficiency by troubleshooting ATE issues during the transition phase.
- Ensured continuous communication and collaboration among all team members to promote system usage.
- Conducted training sessions to familiarize staff with new ATE systems and protocols.
- Addressed and resolved user inquiries swiftly to minimize disruptions in patient care.
- Monitored system performance and user feedback to improve future implementations.
Optum/Ellit Group- Rye/ Mt.Kisco, NY
03.2025 - 03.2025
- Delivered comprehensive ATE support during Go Live, enhancing operational efficiency for clinical staff.
- Facilitated seamless technology adoption for doctors, nurses, and technologists during implementation phase.
- Assisted front desk staff in navigating new systems, improving patient engagement and workflow.
- Ensured minimal disruption to patient care by providing immediate troubleshooting during Go Live.
- Collaborated with Optum Clinic Ophthalmology team to optimize technology integration and user experience.
- Conducted training sessions for staff on new technologies, fostering confidence and competence in usage.
Optum/Ellit Group- Las Vegas, Nevada
12.2024 - 12.2024
- Provided ATE Support to Doctors, Nurses, Front desk staff and Technologist During Go Live Implementation
- Optum Multi Specialty Clinic
Optum/Ellit Group- Colorado Springs, Colorado
11.2024 - 11.2024
- Provided ATE Support During Soft Live to Call Center reps. during Soft live Implementation
- Optum Clinic Call Center
Ellit Group- San Mateo, California
11.2024 - 11.2024
- Provided ATE Support to Doctors, Nurses, Front desk staff and Technologist During Go Live Implementation
- San Mateo Medical Center
Optum/ Ellit Group- Phoenix, Arizona
10.2024 - 10.2024
- Provided ATE Support to Doctors, Nurses, Front desk staff and Technologist During Go Live Implementation
- Optum Clinic
Mount Sinai Hospital/ Divurgent
05.2024 - 06.2024
- Provided ATE support to Doctors, Nurses and technologist during Go Live implementation
- Mount Sinai Hospital Brooklyn
Service Operations Analyst
Mass. General Brigham Hospital/ Randstad Staffing
10.2021 - 10.2023
- Enhanced customer support for end users through ServiceNow platform.
- Streamlined request triage by directing inquiries to appropriate teams.
- Monitored ticket progress, ensuring timely follow-ups for user satisfaction.
- Extracted data from the electronic warehouse to assist end users.
- Facilitated Snowflake access by gathering requirements via Saviynt.
- Provided Tableau support to enhance data visualization for end users.
Credentialed Trainer
Montefiore Hospital/Optimum HIT
02.2021 - 08.2021
- Enhanced provider training effectiveness for Cupid and Radiant at White Plains Hospital.
- Delivered ATE support during successful Go Live implementation for healthcare systems.
- Elevated training sessions for Epic ASAP at St. Luke’s/Cornwall Hospital.
- Facilitated comprehensive training for providers and technicians in classroom settings.
- Supported seamless Go Live implementation through effective ATE assistance across teams.
Claims Processor
Aerotek/Blue Cross Blue Shield
10.2019 - 09.2020
- Adjudicated claims according to member contract and company policy
- Approve/ deny adjustments
- Initiate adjustments
Customer service representative for Life Insurance
DXC Technology
01.2018 - 05.2019
- Assisted customers with Whole Life, Term, and Universal Life policies.
- Verified payment due dates to ensure timely processing of customer accounts.
- Checked claims on file, determining requirements for efficient claims processing.
- Mailed annual statements, Beneficiary change forms, and surrender forms promptly.
- Guided customers in completing various forms over the telephone efficiently.
Customer service/ Claims representative
Kelly Services/Blue Cross Blue Shield
10.2015 - 12.2017
- Enhanced patient claims processing by assisting providers with benefits inquiries.
- Resolved inquiries through thorough research and effective communication via phone and email.
- Initiated claims adjustments and enrollment updates using online systems promptly.
- Addressed issues related to eligibility, claims, and provider networks efficiently.
Certified Nursing Assistant/Nursing Technician Telemetry and Pediatrics
Kershaw Health Medical Center
01.2013 - 06.2015
- Provided accurate EKGs to support timely patient diagnosis and care.
- Organized patients' EMR and paper records for efficient visit preparation.
- Assisted with heart monitor placements to ensure patient safety and monitoring.
- Collected specimens, adhering to protocols for quality and accuracy.
- Maintained stocked exam rooms, enhancing operational efficiency and patient experience.
- Sanitized instruments and exam rooms, ensuring a hygienic medical environment.
Education
Certificate -
Central Carolina Technical College
Camden, SC05-2004
High School Diploma -
Crestwood High School
Sumter, SC05-2003
Skills
- Epic Radiant- Credentialed
- Epic Cupid- Credentialed
- Epic ASAP- Credentialed
- SQL
- Microsoft Office (Word, Power Point, Excel, Access, Publisher, Exchange/Outlook)
- Google Apps (Docs, G-mail)
- LMS platforms (eg, HealthStream)
- Saviynt
- ServiceNow
- Operational excellence
- Workflow optimization
- ITIL framework
Timeline
Epic ATE Support Specialist
Intermountain Health/ Women and Infants Hospital/ Boston Medical Center
09.2025 - 11.2025
Healthrise/Mercy One
05.2025 - 06.2025
Optum/Ellit Group- Rye/ Mt.Kisco, NY
03.2025 - 03.2025
Optum/Ellit Group- Las Vegas, Nevada
12.2024 - 12.2024
Optum/Ellit Group- Colorado Springs, Colorado
11.2024 - 11.2024
Ellit Group- San Mateo, California
11.2024 - 11.2024
Optum/ Ellit Group- Phoenix, Arizona
10.2024 - 10.2024
Mount Sinai Hospital/ Divurgent
05.2024 - 06.2024
Service Operations Analyst
Mass. General Brigham Hospital/ Randstad Staffing
10.2021 - 10.2023
Credentialed Trainer
Montefiore Hospital/Optimum HIT
02.2021 - 08.2021
Claims Processor
Aerotek/Blue Cross Blue Shield
10.2019 - 09.2020
Customer service representative for Life Insurance
DXC Technology
01.2018 - 05.2019
Customer service/ Claims representative
Kelly Services/Blue Cross Blue Shield
10.2015 - 12.2017
Certified Nursing Assistant/Nursing Technician Telemetry and Pediatrics
Kershaw Health Medical Center
01.2013 - 06.2015
Certificate -
Central Carolina Technical College
High School Diploma -
Crestwood High School