FONCIA INES NZI

. Provided support to Providers with documentation, medications reconciliation and creating smart phrases.

. Helped nurses with charting and documenting med administration.

. Provided effective communication to command center to resolve system issues.

. Assisted Physicians on In Basket, Order sets, and general workflow

. Provided elbow to elbow support to physicians, clinical and ancillary staff.

. Provided support to physicians on how to document H&P, ROS and HPI.

. Efficiently supported clinicians to navigate through their clinical workflow.

. Provided effective communication to command center to resolve system issues and reporting system glitches for resolution.

. Assisted the nurses on the triage processes.

. Worked with the nurses on admission required documentations, transferring required documentation and discharge.

. Supported the nurses on filling the delivery summary.

. Assisted the physicians on how to put in meds and order set, reconciled meds and the discharge process.

. Assisted in creating baby and mom’s chart.

. Assisted clinicians in maintaining patient charts and documenting in flowsheet.

. Assisted group notes, education and goal planing,

. Assisted with MAR documentation, orders and medication history.

. Trained physicians on how to record and review consultation notes using smart tools and chart review tools to review patient’s health status.

. Troubleshot problems and resolved end-users inquiries during GoLive

. Provided elbow support to various end-users in EMR

. Assisted with documenting medication administration.

. Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases.

. Educated and assisted clinical staff on how to place orders in epic and create a preference list.

. Effectively communicating and escalating system build/security issues to the command center.

Provided elbow support to various end-users in EMR

. Assisted the front desk on how to scan in epic using the media manager chart

. Assisted with documenting medication administration and phone call.

. Participated in Ambulatory go live supporting Cardiology clinic.

. Assisted Physicians and Nurses in documenting hyperspace encounters.

. Setting up end-user In Basket pools

• Responsible for the implementation of Cerner across Ascension network with main focus on successful completion of TDR
• Efficiently created and edited floor plans of computer equipment for efficient testing and go-live reference
• Coordinated with directors, department managers and department coordinators to explain TDR, gain buy-in and schedule testing
• Coordinate TDR testers schedule with command center and testing schedule to ensure support of ECSMs and application analysts for both
• TDR and Go-Live Coordinate with respective IT process owners
• Provided support for both hardware and testers during the testing process
• Confirm if tickets were hardware, software or workflow related
• Assess Potential security issues with hardware and/or software
• Handling incoming ticket service through service now ticketing system
• Assign tickets to correct group to fix
• EPIC (CPOE/Clindoc)

• Performed quality support by setting up in-basket pools and building in- basket list
• Ensure that providers and clinical staff understand the Brain, Flowsheet and MAR workflow
• Ensured RN's mark as review
• Assisted RN's with updating patient's current medications
• Assisted clinicians in adding more activities to their hyperspace toolbars
• Escalate issues to the Command center as needed
• Trained Physicians on how to setup and utilize SmartTools
• Coached and assisted Physicians on how to document notes and smartsets
• Provided training/support for system changes.

• Trained providers with ordering medication and reconciling medication
• Trained providers on their inbasket and notes
• Trained providers on creating discharge notes
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases
• Educated and assisted providers on flowsheet analysis and changing range of dates to view on the flowsheet

• Provided elbow support to various end-users in EMR
• Assisted the front desk on how to scan in epic using the media manager chart
• Assisted with documenting medication administration and phone call
• Participated in Ambulatory go live supporting Cardiology clinic
• Assisted Physicians and Nurses in documenting hyperspace encounters
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases
• Educated and assisted clinical staff on how to place orders in epic and create a preference list
• Effectively communicating and escalating system build/security issues to the command center

• Educated and assisted clinical staff (Providers and nurses) on how to place orders in epic and create a preference list
• Helped nurses in different clinics with their work flow and assisted with charting and putting in orders
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases
• Educated and assisted clinical staff on Effectively communicating and escalating system build/security issues to the command center

• Educated and assisted clinical staff (Providers and nurses) on how to place orders in epic and create a preference list
• Effectively communicating and escalating system build/security issues to the command center
• Assisted providers setting up Favorite Smartest templates
• Setting up end-user In Basket pools
• Effectively communicating and escalating system build/security issues to the command center

• Educated and assisted clinical staff on how to place orders in epic and create preference list
• Helped nurses in different clinics with their work flow and assisted with charting and putting in orders
• Assisted Physicians on In Basket, Order sets, and general workflow
• Assisted Physicians and Nurses in documenting encounters

• Provided support to Providers with documentation, medications reconciliation and creating smart phrases
• Helped nurses in different clinics with their work flow and assisted with charting and putting in orders
• Provided effective communication to command center to resolve system issues and reporting system glitches and testing analysis for resolution
• Assisted Physicians on In Basket, Order sets, and general workflow

• Provided support to Providers with documentation, medications reconciliation and creating smart phrases
• Helped nurses in different clinics with their work flow and assisted with charting and putting in orders
• Provided support to end users at NICU unit
• Assisted Physicians on In Basket, Order sets, and general workflow
• EPIC CLINDOC
• Aspirus health | Wisconsin Feb 2022
• Educated and assisted clinical staff (Providers and nurses) on how to place orders in epic and create a preference list
• Effectively communicating and escalating system build/security issues to the command center
• Assisted providers setting up Favorite Smartest templates
• Setting up end-user In Basket pools
• Effectively communicating and escalating system build/security issues to the command center

• Provided elbow to elbow support to physicians, clinical and ancillary staff with center Clinical navigation during go-live
• Provided support on Cerner SurgiNet and help physicians how to do their
• H&P
• Steered the end user on how to use the appointment book to make corrections on a wrong encounter
• Efficiently supported clinicians to navigate through their clinical workflow on the Power Chart
• Provided effective communication to command center to resolve system issues and reporting system glitches and testing analysis for resolution

• Provided elbow support to various end users in EMR
• Assisted the front desk on how to scan in epic using the media manager chart
• Assisted with documenting medication administration and phone call
• Participated in Ambulatory go live supporting Cardiology clinic
• Assisted Physicians and Nurses in documenting hyperspace encounters
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of Smart sets, Smart list and Smart phrases
• Educated and assisted clinical staff on how to place orders in epic and create preference list
• Effectively communicating and escalating system build/security issues to the command center
• Setting up Favorite Smartest templates

• Provided elbow support to various end-users in EMR
• Assisted the front desk on how to scan in epic using the media manager chart
• Assisted with documenting medication administration and phone call
• Participated in Ambulatory go live supporting Cardiology clinic
• Assisted Physicians and Nurses in documenting hyperspace encounters
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases
• Educated and assisted clinical staff on how to place orders in epic and create a preference list
• Effectively communicating and escalating system build/security issues to the command center
• Setting up Favorite Smartest templates

• Assisted physicians with their medication reconciliation
• Provided one on one training for MA
• Supported the clinical staff and Physicians with their In-basket issues
• Assisted Medical assistants and Nurses in viewing their schedule, reviewing patient's chat
• Assisted Physicians on how to document encounters, manage their In- basket, and enter orders
• Provided support with preference lists and efficient uses of Smart sets
• Supported Clinician on how to navigate hyperspace flow sheet in different
• Epic Go-Live 07/2021
• Provided elbow support to various end users in EMR
• Assisted the front desk on how to scan in epic using the media manager chart
• Assisted with documenting medication administration and phone call
• Participated in Ambulatory go live supporting Cardiology clinic
• Assisted Physicians and Nurses in documenting hyperspace encounters
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of Smart sets, Smart list and Smart phrases
• Educated and assisted clinical staff on how to place orders in epic and create preference list
• Effectively communicating and escalating system build/security issues to the command center
• Setting up Favorite Smartest templates.

• Provided support to doctors with documentation medications reconciliation and creating they smart phrases
• Helped nurses in different clinics with their work flow and assisted with charting and placing orders
• Participated in Epic Go-Live Inpatient implementation for Physicians
• Nurses, MAs
• Provided support to end users at NICU unit
• Assisted Physicians on In Basket, Order sets, and general workflow

• Provided elbow support to various end-users in EMR
• Assisted the front desk on how to scan in epic using the media manager chart
• Assisted with documenting medication administration and phone call
• Participated in Ambulatory go live supporting Cardiology clinic
• Assisted Physicians and Nurses in documenting hyperspace encounters
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases
• Educated and assisted clinical staff on how to place orders in epic and create a preference list
• Effectively communicating and escalating system build/security issues to the command center
• Setting up Favorite Smartest templates.

• Provided elbow support to various end-users in EMR
• Assisted the front desk on how to scan in epic using the media manager chart
• Assisted with documenting medication administration and phone call
• Participated in Ambulatory go live supporting Cardiology clinic
• Assisted Physicians and Nurses in documenting hyperspace encounters
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases
• Educated and assisted clinical staff on how to place orders in epic and create a preference list
• Effectively communicating and escalating system build/security issues to the command center
• Setting up Favorite Smartest templates.

• Health, 02/
• Assisted physicians with their medication reconciliation
• Supported physicians in doing their documentation brief op and op note on hyperspace
• Assisted on one on one training for MA that needed more training
• Support the clinical staff and Physicians with their In-basket issues
• Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket
• Assisted Physicians on how to document encounter, managed their In- basket, orders, preference list, and efficient uses of Smart sets
• Support Clinician on how to navigate hyperspace flow sheet in different departments
• Assisted in Training on Hyperspace.

• Live | WESTCHESTER HEALTH 10/
• Provide elbow to elbow support for physicians, clinical and ancillary staff with Cerner Clinical navigation during go-live
• Provided effective communication to command center to resolve system issues Recognizing and reporting system glitches and testing analysis for resolution
• Helped Physicians with order entry, admissions, discharges
• Troubleshooting the system during go live

• Go-LIVE | advent health
• Provided support on Cerner Registration/Scheduling and PowerChart ambulatory
• Efficiently supported clinicians to navigate through their clinical workflow on the Power Chart
• Assisted physicians with their medication reconciliation

• Provided clinical support on different floors and front desk
• Ensured RN's mark as review
• Assisted RN's with updating patient's current medications
• Assisted clinicians in adding more activities to their hyperspace toolbars
• Escalate issues to the Command center as needed
• Trained Physicians on how to setup and utilize SmartTools
• Coached and assisted Physicians on how to document notes and smartsets
• Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket.

• Provided support to doctors with documentation medications reconciliation and creating they smart phrases
• Helped nurses in different clinics with their work flow and assisted with charting and placing orders
• Participated in Epic Go-Live Inpatient implementation for Physicians
• Nurses, MAs
• Provided support to end users at NICU unit
• Assisted Physicians on In Basket, Order sets, and general workflow

• Provided elbow to elbow support to physicians, clinical and ancillary staff with center Clinical navigation during go-live
• Provided support on Cerner SurgiNet and help physicians how to do their
• H&P
• Steered the end user on how to use the appointment book to make corrections on a wrong encounter
• Walk the end user on how to use the form browser to move patients from the Pre-OP to
• Efficiently supported clinicians to navigate through their clinical workflow on the PowerChart
• Assisted providers in utilizing Cerner PowerChart to enter their orders, print
• Prescription, and input patient's home medications, past medical history, past surgical history
• Medication reconciliation, admission, dynamic documentation, admission, transfer and discharge
• Provided support to end users, to ensure that the applications were being used correctly

• Assisted physicians with their medication reconciliation
• Supported physicians in doing their documentation brief op and op note on hyperspace
• Assisted on one on one training for MA that needed more training
• Support the clinical staff and Physicians with their In-basket issues
• Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket
• Assisted Physicians on how to document encounter, managed their In- basket, orders, preference list, and efficient uses of Smart sets
• Support Clinician on how to navigate hyperspace flow sheet in different departments
• Assisted in Training on Hyperspace functionality
• Assisted on issue resolution such as adding more activities to their
• Navigator and sending ticket to the commander center.

• Troubleshooting the system during go live
• Helped Physicians with order entry, admissions, discharges
• Provide elbow support for physicians, clinical and ancillary staffs with
• Cerner navigation during go live
• Provided effective communication to command center to resolve system issues and reporting system glitches and testing analysis for resolution

• Provide elbow to elbow support for physicians, clinical and ancillary staff with Cerner Clinical navigation during go-live
• Provided effective communication to command center to resolve system issues Recognizing and reporting system glitches and testing analysis for resolution
• Helped Physicians with order entry, admissions, discharges
• Troubleshooting the system during go live
• Cerner Go-Live, HEALTH CENTER HOSPITAL 12/2018
• Efficiently supported clinicians to navigate through their clinical workflow on the PowerChat
• Assisted providers in utilizing Cerner PowerChart to enter their orders, print
• Prescription, and input patient's home medications, past medical history, past surgical history
• Medication reconciliation, admission, dynamic documentation, admission, transfer and discharge
• Provided support to end users, to ensure that the applications were being used correctly

• Provided support in ClinDoc/CPOE
• Assisted providers on creating and using smart phrases also charting using smart set
• Supported the physician in making a progress notes using smart tools/ note writer
• Assisted in building preference list and common diagnosis
• Assisted clinicians in completing their daily report and assessments, therapeutic treatment
• Procedures such as the irrigation of wounds, changing of dressings, monitoring blood glucose, giving medications
• Provided elbow to elbow support to physicians, clinical and ancillary staff with Cerner Soarian Clinical navigation during go-live
• Provided support on Cerner Registration/Scheduling and PowerChart ambulatory

• Provided elbow to elbow support to physicians, clinical and ancillary staff with cerner Clinical navigation during go-live
• Provided support on Cerner SurgiNet and Troubleshooting the system during go live
• Steered the end user on how to use the appointment book to make corrections on a wrong encounter
• Aided the end user on how to use Cerner Bridge correctly for specimen collection
• Walk the end user on how to use the form browser to move patients from the Pre-OP to OR
• Cerner
• Provided elbow to elbow support to physicians, clinical and ancillary staff with Cerner Soarian Clinical navigation during go-live
• Provided support on Cerner Registration/Scheduling and PowerChart ambulatory
• Trained the Providers on how to use document template in Cerner
• Supported the Providers with using Macros for documentation
• Made sure Providers used the right Template for documentation
• Supported Providers with e-prescribing in Cerner2018
• Supported to Providers on the use of Macros for documentation
• Train Providers on the use of Document Templates in Soarian
• Assisted Providers in writing Progress notes
• Making sure the clinicians are following the right work flow
• Supported Providers with e-Prescribing
• Provided elbow to elbow support to physicians, clinical and ancillary staff with Cerner Soarian Clinical navigation during go-live
• Provided support on Cerner PowerChart and Troubleshooting the system during go live

• Collaborated with super-users, analyst, and other team members
• Acted as a liaison between to end-users and command center
• Responsible for supporting Providers and clinicians
• Demonstrated how to customize Provider workspace
• Performed quality support by setting up in-basket pools and building in- basket list
• Ensure that providers and clinical staff are learning and memorizing efficiently
• Ensured RN's mark as review
• Assisted RN's with updating patient's current medications
• Assisted clinicians in adding more activities to their hyperspace toolbars
• Escalate issues to the Command center as needed
• Trained Physicians on how to setup and utilize SmartTools
• Coached and assisted Physicians on how to document notes and smartsets
• Provided training/support for system changes.

• Assisted physicians with their medication reconciliation
• Supported physicians in doing their documentation brief op and op note on hyperspace
• Assisted on one on one training for MA that needed more training
• Support the clinical staff and Physicians with their In-basket issues
• Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket
• Assisted Physicians on how to document encounter, managed their In- basket, orders, preference list, and efficient uses of Smart sets
• Support Clinician on how to navigate hyperspace flow sheet in different departments
• Assisted in Training on Hyperspace functionality
• Assisted on issue resolution such as adding more activities to their
• Navigator and sending ticket to the commander center.

• Live | ST LUKE, Assisted physicians with their medication reconciliation
• Supported physicians in doing their documentation brief op and op note on hyperspace
• Assisted on one on one training for MA that needed more training
• Support the clinical staff and Physicians with their In-basket issues
• Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket
• Assisted Physicians on how to document encounter, managed their In- basket, orders, preference list, and efficient uses of Smart sets
• Support Clinician on how to navigate hyperspace flow sheet in different departments
• Assisted in Training on Hyperspace functionality

• Live, SPECTRUM HEALTH, 11/
• Provided meaningful use analysis for the Cupid module
• Provided analysis of the radiology and cardiology departments workflow for patient, inpatient and emergency patient encounters
• Assisted with resolving report data issues with Cupid
• Logged all users' issues using the ticketing tool
• Followed up and resolved issues with command center
• Assisted in developing a meaningful workflow for cases and appointments
• Configured and updated in basket tools for end users
• Provided an all-encompassing use analysis for the hospital Cardiology department
• Epic 10/2017
• Provided support for Cerner Millennium applications such as Power note
• Power chart
• Supported FirstNet, eMAR, In-basket, iView, Power Forms and Power Plan
• Assisted Physicians on the use and reconciliation of Medicine
• Assisted anesthesiologist on how to manage their macros
• Helped the Anesthesiologist to manage their MAR and Power Notes
• Helped in documenting intake and output, blood lost, post-op hands off and transport
• Assisted physicians with Dynamic Documentation
• Go-live | UNIVERSITY OF SOUTH ALABAMA
• Ctober 2017
• Trained Nurses to use the Ad-hoc for the Pre-operatives workflow
• Supported Nurses with using the form browser to move patients from pre- op to OR
• Walk the Nurses on how to use the appointment book to move patient to the correct encounters
• Trained doctors how to easily document thoroughly and accurately
• Trained doctors on how to easily document thoroughly and accurately
• Epic 08/2017
• Go-live | HENRY FORD ALLEGIANCE HEALTH
• Provided ATE support to L&D, Mother Baby, and Special Care unit physicians, nurses, nursing assistants and other medical staff
• Documented issues (Tickets) raised by end users and escalated to command center if further attention needed
• Educated and assisted the clinical staff on how to manage their In-basket, orders, preference list and efficient use of Smart sets
• Assisted physicians with setting up their preference list and order sets
• Provided one on one education, training and support to healthcare providers in documentation and navigation of the EMR system in various modules

• Provided at-the-elbow training support to schedulers and registrars of various clinics
• Provided one-on-one guidance with physicians, nurses, and other staff to assist with Cerner related questions or concerns
• Provided elbow to elbow support to physicians and nursing staff
• Assisted clinic Doctors with Smart Tools and Note Writer
• Assisted nurses' documentation on flow sheets
• Provided support to nurses with creating patient care plan
• Assisted with note dictation and use of smart tools

• Provides at-elbow support and coaching to physicians, nurses and administrative end-users during Cerner implementation
• Troubleshoots any log in issues & other key technical problems that the
• Physician and Nursing staff may experience
• Cerner Ace Activation Consultant traveling across the United States to different healthcare systems
• Trained the Anesthesiologist in the Pre-Admission Testing
• Assisted in the Pre procedure documentation
• Assisted in writing the Pre procedure Evaluation
• Assisted in making orders during pre- procedure documentation
• Cerner Reg/Sched, ALBERT EINSTEIN HEALTHCARE 10/2016
• Assisted physicians with their medication reconciliation
• Provided one on one training for MA
• Supported the clinical staff and Physicians with their In-basket issues
• Assisted Medical assistants and Nurses in viewing their schedule, reviewing patient's chat
• Assisted Physicians on how to document encounters, manage their In- basket, and enter orders
• Provided support with preference lists and efficient uses of Smart sets
• Supported Clinician on how to navigate hyperspace flow sheet in different

• Provided elbow support to various end-users in EMR
• Assisted the front desk on how to scan in epic using the media manager chart
• Assisted with documenting medication administration and phone call
• Participated in Ambulatory go live supporting Cardiology clinic
• Assisted Physicians and Nurses in documenting hyperspace encounters
• Setting up end-user In Basket pools
• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of Smart sets, Smart list, and Smart phrases
• Educated and assisted clinical staff on how to place orders in epic and create preference list
• Effectively communicating and escalating system build/security issues to the command center
• Setting up Favorite Smartest templates
• Epic Go-Live, JOHN HOPKINS MD 07/2016
• Participated in Epic Go-Live Inpatient implementation for Physicians
• Nurses, MAs
• Provided support to end users at NICU unit
• Assisted Physicians on In Basket, Order sets, and general workflow
• Helped the Physicians on how to document using the admission, transfer, and rounding navigator
• Supported the nurses on how to document blood administration in the doc flow sheets
• Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live
• Provided direct support to the staff during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across disciplines and functional areas
• Troubleshoot problems or questions from users including In basket issues and provide support
• Escalated issues to the Command Centre as the need arises
• Assisted Physicians in creating smart phrases, smart Lists, and setting up preference lists
• Administered support for nurses, clinical support end-users on Epic applications