Akera Bragg
Hope Mills,NC
Summary
Compassionate Patient Care Coordinator skilled in communication, empathy, and teamwork. Proven ability to enhance patient satisfaction through effective care coordination and education.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Care Coordinator
Atrium Healthcare
Charlotte, North Carolina
11.2024 - Current
- Coordinated patient care services with medical team, facilitating quality and timely delivery of care.
- Relayed patient information to healthcare providers, ensuring clarity and accuracy for informed decision-making.
- Maintained accurate patient records and updated information in electronic systems consistently.
- Educated patients on treatment options while providing essential resources for informed decisions.
- Addressed patient concerns with empathy and professionalism, resulting in improved patient satisfaction.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Clerical Team Lead
Atrium Healthcare
Charlotte , NC
12.2018 - 11.2024
- Collaborated with healthcare staff to optimize workflow processes.
- Monitored team performance to identify areas for improvement and development.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Offered training and support to keep team members motivated and working toward objectives.
- Coordinated communication between departments to streamline project workflows.
- Assisted patients with appointment scheduling and confirmation processes.
- Trained new staff on customer service best practices and system navigation.
- Scheduled patient appointments using electronic health records system. for patients using the electronic health records system.
Outreach Specialist
Atrium Healthcare
Charlotte , NC
11.2016 - 12.2018
- Managed inbound customer inquiries to resolve issues efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Managed appointment schedules for multiple departments to optimize staff productivity.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Education
Associate of Applied Science - Medical Administration
ECPI University
Virginia Beach, VA06-2015
Skills
- Electronic health records
- Patient education
- Care coordination
- Record management
- Appointment scheduling
- Customer relationship management
Certification
- Mental Health First Aider
Timeline
Patient Care Coordinator
Atrium Healthcare
11.2024 - Current
Clerical Team Lead
Atrium Healthcare
12.2018 - 11.2024
Outreach Specialist
Atrium Healthcare
11.2016 - 12.2018
Associate of Applied Science - Medical Administration
ECPI University