A'Keyaunna Curtis
Prattville,AL
Summary
Motivated and dependable professional with experience in customer service, administrative support, healthcare environments, and as a cosmetologist. Skilled in providing exceptional customer care, resolving concerns efficiently, and maintaining accurate records. Proficient in Microsoft Word, computer applications, data entry, and remote work platforms. Strong communication, organizational, and multitasking abilities with a commitment to professionalism and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cosmetologist
H3R Stylezz
Selma, Alabama
04.2021 - Current
- Cutting & Styling: Trimming, shaping, blow-drying, and styling hair based on client preferences.
- Coloring: Applying tints, dyes, lighteners, and highlights.
- Chemical Treatments: Providing services like perms, relaxers, and hair smoothing/straightening.
- Weave Application: Install weaves using various methods, including sew-ins, bonding, or tracking.
- Wig and Hairpiece Styling: Cut, color, and style wigs or hair extensions.
- Intricate Braiding Perform traditional and modern techniques like box braids, cornrows, micro braids, Senegalese twists, and French/fishtail braids.
- Natural Hair Styling: Create intricate, long-term hairstyles that protect natural hair.
- Styling Techniques: Use specialized methods such as dipping ends in hot water, applying smoothing serums, or using thread for finishing.
- Treatments: Shampooing, conditioning, and applying restorative masks for hair and scalp health.
- Facials & Skincare: Performing basic facials, scrubs, and masks to improve skin appearance.
- Hair Removal: Shaping eyebrows and removing unwanted facial or body hair via waxing or tweezing.
- Conducted thorough consultations to assess hair, scalp, and skin conditions, leading to tailored service recommendations for improved client satisfaction.
- Facilitated sales of beauty products, wigs, and extensions by providing personalized recommendations to clients.
- Sanitation & Safety: Adhering strictly to state health and hygiene codes by disinfecting tools and sanitizing workstations between every client.
- Administrative Duties: Booking appointments, managing a client calendar, and processing payments.
- Pursued ongoing education to master current trends and innovative techniques in braiding and weaving, enhancing service quality and client offerings.
Remote Customer Service Representative
Kelly Connect
Troy, Missouri
01.2022 - 03.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction ratings by providing timely answers, effective solutions, and quick issue resolution.
- Assisted customers with inquiries and resolved issues efficiently.
- Evaluated CRM reports to identify recurring issues and recommend targeted improvements.
- Updated customer databases with accurate and current information to support service efficiency.
Administrative Assistant
Family Guidance Centers
Hayneville, Alabama
06.2016 - 04.2022
- Managed scheduling for appointments and meetings with clients and staff.
- Managed incoming calls and directed inquiries to relevant personnel for effective response.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated interdepartmental communication to enhance client service delivery.
- Maintained organized filing systems for patient records and documents.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed office supplies orders to ensure adequate inventory levels.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted in preparing reports and documentation for internal meetings.
- Drafted letters, memos, reports, emails, presentations and other written correspondence for management staff.
- Managed database systems containing customer contact information.
- Updated documentation system to improve organization and streamline office processes.
Customer Service Representative
Sykes Enterprises, Incorporated
Montgomery, AL
03.2019 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining professionalism and patience.
- Delivered accurate product information, resulting in increased customer satisfaction.
- Teamed with colleagues to streamline service delivery processes, enhancing overall efficiency.
- Listened to customer feedback to identify and implement continuous improvement opportunities.
- Documented customer interactions in the company's CRM system.
- Trained new representatives on company policies and procedures.
Education
Associate of Science - Nursing
George C Wallace Community College
Selma12-2026
High School Diploma -
Selma High School
Selma, AL05-2016
Skills
- Customer service
- CRM proficiency
- CRM skills
- CRM utilization
- Scheduling coordination
- Scheduling
- Data entry
- Remote support
- Office administration
- Microsoft Excel
- Excel proficiency
- Microsoft Office skills
- Office Suite
- Microsoft skills
- Microsoft outlook
- Word proficient proficiency
- DocuSign proficiency
- Virtual tools
- Online collaboration
- Administrative support
- Office expertise
- Office proficiency
- Fast typing
- Multitasking and organization
- Problem-solving
- Effective communication
- Problem resolution
- Team collaboration
- Decision-making
- Record keeping
- Patient care
- Microsoft Office skills
- Excel and PowerPoint
- Certified Microsoft office specialist
Certification
- Cosmetologist
- Certified Clinical Medical Assistant
Timeline
Remote Customer Service Representative
Kelly Connect
01.2022 - 03.2026
Cosmetologist
H3R Stylezz
04.2021 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
03.2019 - 01.2022
Administrative Assistant
Family Guidance Centers
06.2016 - 04.2022
Associate of Science - Nursing
George C Wallace Community College
High School Diploma -
Selma High School