Akeyla Francis
Sr. Account Manager
Bethlehem,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of coworkers. Versatile and energetic manager who loves to consistently grow and learn from others.
Overview
1
1
Certification
12
12
years of post-secondary education
2
2
years of professional experience
Work History
Bartender/Server
McCarthy's Red Stag Pub and Whiskey Bar
Bethlehem, PA
08.2019 - 03.2020
- Handle pressure in a fast paced environment.
- Keep customers happy.
- Good communication skills and can build relationships with customers.
- Extensive knowledge of food, wine and beverages, etc.
- Completed liquor inventory and liquor ordering weekly.
- Cash/credit card handling.
Bartender/Server
Tapas
Bethlehem, PA
04.2019 - 10.2019
- Handle pressure in a fast paced environment.
- Keep customers happy.
- Good communication skills and can build relationships with customers.
- Extensive knowledge of food, wine and beverages, etc.
- Completed liquor inventory and liquor ordering weekly.
- Cash/credit card handling.
General Manager
Big Woody's Sports Bar & Grill
Allentown, PA
11.2018 - 04.2019
- Create schedules for all staff.
- Enter payroll biweekly.
- Place orders for liquor and beer weekly.
- Create specials and table menus for restaurant.
- Promote events for store.
- Interview all applicants.
- Delegate tasks effectively to all staff.
- Handle pressure in fast paced environment.
- Manage a group of diverse staff who have different abilities.
- Input daily and weekly checklists for all staff.
Bar Manager/Head Bartender
Big Woody's Sports Bar & Grill
Allentown, PA
09.2018 - 11.2018
- Handle pressure in a fast paced environment.
- Keep customers happy.
- Manage different departments within the restaurant.
- Schedule bar staff working hours and times.
- Good communication skills and can build relationships with customers.
- Extensive knowledge of food, wine and beverages, etc.
- Skilled in recruiting, training and supervising new staff.
- Proficient in handling administration and paperwork.
- Created the Cocktail Menu for 2 locations.
- Increased sales for bar and helped train all staff.
- Held and ran meetings for all staff.
- Completed liquor inventory and liquor ordering weekly.
Front of House Manager
Fegley's Bethlehem Brew Works
Bethlehem, PA
08.2017 - 06.2018
- Delegate tasks effectively for front of house.
- Coordinate the activities for front of house.
- Handle pressure in a fast paced environment.
- Handle concerns of guests accordingly.
- Manage a group of diverse staff who have different abilities.
- Schedule staff working hours and times.
Education
Bachelor of Arts - Criminal Justice
Cedar Crest College
Allentown, PA 09.2009 - Current
Skills
Staff Management
Policies and procedures
Operations management
Coaching and mentoring
Staff training/development
Efficient multi-tasker
Certification
RAMP Training 2019-2021
Additional Information
- Authorized to work in the US for any employer
- Maternity Leave (March 2020 -Current)
Timeline
Bartender/Server
McCarthy's Red Stag Pub and Whiskey Bar
08.2019 - 03.2020
Bartender/Server
Tapas
04.2019 - 10.2019
General Manager
Big Woody's Sports Bar & Grill
11.2018 - 04.2019
Bar Manager/Head Bartender
Big Woody's Sports Bar & Grill
09.2018 - 11.2018
Front of House Manager
Fegley's Bethlehem Brew Works
08.2017 - 06.2018
Bachelor of Arts - Criminal Justice
Cedar Crest College
09.2009 - Current